Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Shabnam Shabnam

MISSISSUAGA,ON

Summary

I am a dedicated project management student at Algoma University, and I have worked as a sales assistant manager and assistant before. Passionate about providing excellent customer service and using experience to make sure clients are happy and the business succeeds. Proactive, attention-to-detail-oriented, and good at fixing problems in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Sales Manager's Assistant

Rawat & Associates
05.2023 - 11.2023
    • Resolved customer issues promptly, maintaining high levels of customer satisfaction and
    • trust in the brand.
    • Trained new hires on product knowledge, enhancing their ability to sell confidently and
    • successfully close deals.
    • Assisted the sales team with completing customer transactions and managing issues.
    • Developed strong client relationships for repeat business and increased referrals
    • Assisted coworkers and staff members with special tasks on a daily basis.
    • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Assistant

Rawat Associate
08.2020 - 08.2022
    • Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
    • Greeted guests in with friendliness and professionalism.
    • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
    • I worked closely with management to provide effective assistance for specific aspects of business operations.

Education

Project Management - PG Diploma - Commerce

Algoma University
Brampton
12.2025

Master of Commerce - Commerce

DAV College
Jalandhar Punjab India
08.2020

Bachelor's of Commerce - Commerce

Women Memorial College
Punjab, India
05.2018

Skills

  • Proficient in Office 365 (Basic)
  • Excellent written and verbal communication skills
    with strong organisational skills
  • Excellent Time Management Skills
  • Team Player with an aptitude to take initiative
  • Business Process Improvement and Management
  • Pipeline Management
  • Sales strategy development

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Hobbies

  • Cooking
  • Teaching
  • Travelling
  • Social Networking
  • Listening to music

Timeline

Sales Manager's Assistant

Rawat & Associates
05.2023 - 11.2023

Assistant

Rawat Associate
08.2020 - 08.2022

Project Management - PG Diploma - Commerce

Algoma University

Master of Commerce - Commerce

DAV College

Bachelor's of Commerce - Commerce

Women Memorial College

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Shabnam Shabnam