Summary
Work History
Skills
Languages
References
Timeline
Waitress

Shada Bridan

Craigieburn,VIC

Summary

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Waitress

Somerton kebab and cafe
  • In this position I had to clean tables, clean around the store, serve people, help take orders and help with everything I could with no breaks.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Customer Service

Hungry Jacks
  • In this position I anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • I also handled POS system transactions including credit, cash, refunds to ensure seamless and accurate cash flow
  • In this position I also successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Trained new staff in product knowledge and customer service protocols.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Provided high-level customer service, resolving issues promptly.
  • Resolved customer service issues with timely and professional resolutions.

Pick Packer

TRP Recruitment
  • Experienced in heavy lifting 20-30kgs which includes car parts and placing onto pallets
  • Experienced in use of RF Scanner
  • Completed approximately 13 pallets within each shift
  • Decanting
  • Completes heavy packages during container unloading.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.

Warehouse Laborer

Easii Recruitment
  • Packing and unpacking orders
  • Labelling products
  • General warehouse labor e.g
  • Sweeping, breaking boxes etc.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Updated daily logs with regular shift activities and incident details.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Ensured safe work environment through consistent adherence to safety protocols and regulations.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Service desk analyst

ATO IT SERVICE DESK
  • Respond promptly and professionally to end users with IT issues
  • Log incidents in ServiceNow tool for user issues, requests and escalate where required
  • Investigate and troubleshoot end user technical issues
  • Follow up with other resolver problems
  • Provided prompt customer service with a professional, friendly and patient attitude
  • Listened, diagnosed and resolved customer technical issues guiding users through step by step solutions.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Air New Zealand customer service

SWISSPORT
  • Providing a high level of customer service at check-in, kiosk or on the concourse as passengers board flights
  • Baggage service area duties, including handling mishandled baggage and lost property
  • Manual duties including assisting special needs passengers to the gate
  • Ensuring aviation safety and security compliance relating to passengers and baggage.
  • Acted as a liaison between customers and various internal departments, facilitating communication to ensure timely resolution of issues and concerns.
  • Handled sensitive customer information with discretion, adhering strictly to privacy regulations and company guidelines.
  • Trained new employees on company policies and procedures, resulting in improved performance metrics.

Covid Marshall

PO3 Security
  • Specialised in customer service experience asking for their Covid Vaccines and ensuring check ins were made
  • Enhanced public safety by conducting patrols and surveillance in assigned areas.
  • Maintained professional demeanour during interactions with diverse populations.


Motor Claims Consultant

TSA Group
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.

Skills

  • Customer Service
  • Strong multitasking
  • Travel documentation knowledge
  • Calm Under Pressure
  • Strong Work Ethic
  • Team Leadership
  • Manual Handling

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Elementary

References

  • Deepanshi, Hungry Jacks manager - 0450925715
  • Jess, BAPCOR Agency Manager - 0481359225
  • Baljeet, Swissport Airline supervisor - 0451838286
  • Ben, ATO IT Team Lead - 0423741194
  • Ahmed, TSA Team Lead - 0452602123

Timeline

Waitress

Somerton kebab and cafe

Customer Service

Hungry Jacks

Pick Packer

TRP Recruitment

Warehouse Laborer

Easii Recruitment

Service desk analyst

ATO IT SERVICE DESK

Air New Zealand customer service

SWISSPORT

Covid Marshall

PO3 Security

Motor Claims Consultant

TSA Group

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Shada Bridan