Shadi Bakir
Craigieburn,VIC
Summary
Dynamic operations leader with a proven track record at MNM Transport Pty Ltd, enhancing efficiency and driving revenue growth through strategic management and robust financial controls. Skilled in team collaboration and business planning, I foster strong client relationships while implementing innovative solutions that optimize performance and ensure compliance.
Overview
20
20
years of professional experience
Work History
Managing Director
MNM Transport Pty Ltd
Melbourne, VIC
10.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
State Operations Manager
Border Express
Melbourne Airport, VIC
01.2018 - 09.2020
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Championed process improvements that led to increased efficiency, reduced waste, and optimized resources usage.
- Implemented training programs for staff development, resulting in improved skillsets and performance levels.
- Analyzed data trends to identify potential areas of opportunity or concern within the organization''s operations.
- Served as the primary point of contact between the organization''s leadership team and operational staff.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Implemented risk mitigation strategies and contingency plans to safeguard against potential issues affecting daily operations.
- Fostered a positive work environment to boost employee morale, engagement, and satisfaction levels.
- Ensured compliance with all state regulations, policies, and procedures through diligent monitoring and enforcement efforts.
- Negotiated contracts and agreements with vendors/partners on behalf of the organization.
- Oversaw budget planning and financial management to ensure fiscal responsibility and cost control measures were in place.
- Coordinated logistics operations for timely delivery of products or services to clients, ensuring customer satisfaction remained high.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Identified areas of improvement to enhance overall operations and implement best practices.
- Reduced costs while maintaining quality standards through effective resource management.
- Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Managed a team of 50+ employees for increased productivity and overall performance.
- Administered budgets with sound cost control plans and expense tracking systems.
- Tracked performance to identify deficiencies and adjust management strategies.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Managed and guided staff through daily and special project work.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Border Express
Dandenong, VIC
08.2017 - 01.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Fleet Manager
Border Express
Melbourne Airport, VIC
07.2012 - 01.2018
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Documented equipment transfers and sales details for accurate record keeping.
- Proactively identified and solved complex problems that impacted management and business direction.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
- Enhanced operational flexibility with development of scalable fleet expansion plan.
- Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
- Streamlined route planning for optimal fuel usage and faster delivery times.
Fleet Supervisor
StarTrack - Melbourne
Melbourne Airport, VIC
02.2009 - 07.2012
- Melbourne Collaborated with various departments to achieve organizational objectives and support company growth.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Implemented advanced tracking systems to monitor fleet location and performance in realtime.
- Developed comprehensive training programs to enhance driver safety and skills.
- Collaborated with various departments to achieve organizational objectives and support company growth.
- Managed budgets and expenses to maintain cost control within the department.
- Developed internal and external communication channels to keep abreast of trucking industry changes.
- Implemented business plans to improve overall fleet performance.
- Conducted thorough accident investigations, implementing corrective actions to promote a safer work environment.
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
- Championed continuous improvement efforts across the department, identifying areas of potential enhancement and proactively implementing necessary changes.
- Maintained clean and safe assets and fleet work environments.
- Liaised effectively between senior management and front-line staff members in order to achieve overarching business goals.
- Worked closely with personnel, customers, and contractors to resolve problems.
Driver
StarTrack - Melbourne
Melbourne Airport, VIC
09.2005 - 02.2009
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
Frontline Management - Frontline Management
Flexible Training Solutions
11.2016
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Mentoring and training
- Account management
- Business planning
- Project management
- Budget development
- Business development
- Contract management
- Workforce planning
- Financial management
- Human resources management
- Budget management
- Organizational development
- Succession planning
- Human resources
- Corporate governance
- Cost reduction
- Recruitment strategies
- Deliverables oversight
- Stock control
- Data collection and analysis
- Decision-making
- Business management
- Business leadership
- Team leadership
- Teamwork and collaboration
- Employee motivation
- Customer service
- Staff training/development
- Operations oversight
- Staff hiring
- P&L management
- Management team building
- Employee development
- Performance evaluation and monitoring
- Effective leader
- Financial planning
- Budget control
- Hiring and onboarding
- Performance evaluations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Timeline
Managing Director
MNM Transport Pty Ltd
10.2020 - Current
State Operations Manager
Border Express
01.2018 - 09.2020
Operations Manager
Border Express
08.2017 - 01.2018
Fleet Manager
Border Express
07.2012 - 01.2018
Fleet Supervisor
StarTrack - Melbourne
02.2009 - 07.2012
Driver
StarTrack - Melbourne
09.2005 - 02.2009
Frontline Management - Frontline Management
Flexible Training Solutions