Shadi Bakir
Craigieburn,VIC
Summary
Dynamic operations leader with a proven track record at MNM Transport Pty Ltd, enhancing efficiency and driving revenue growth through strategic management and robust financial controls. Skilled in team collaboration and business planning, I foster strong client relationships while implementing innovative solutions that optimize performance and ensure compliance.
Overview
20
20
years of professional experience
Work History
Managing Director
MNM Transport Pty Ltd
10.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
State Operations Manager
Border Express
01.2018 - 09.2020
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Championed process improvements that led to increased efficiency, reduced waste, and optimized resources usage.
- Implemented training programs for staff development, resulting in improved skillsets and performance levels.
- Analyzed data trends to identify potential areas of opportunity or concern within the organization''s operations.
- Served as the primary point of contact between the organization''s leadership team and operational staff.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Implemented risk mitigation strategies and contingency plans to safeguard against potential issues affecting daily operations.
- Fostered a positive work environment to boost employee morale, engagement, and satisfaction levels.
- Ensured compliance with all state regulations, policies, and procedures through diligent monitoring and enforcement efforts.
- Negotiated contracts and agreements with vendors/partners on behalf of the organization.
- Oversaw budget planning and financial management to ensure fiscal responsibility and cost control measures were in place.
- Coordinated logistics operations for timely delivery of products or services to clients, ensuring customer satisfaction remained high.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Identified areas of improvement to enhance overall operations and implement best practices.
- Reduced costs while maintaining quality standards through effective resource management.
- Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Managed a team of 50+ employees for increased productivity and overall performance.
- Administered budgets with sound cost control plans and expense tracking systems.
- Tracked performance to identify deficiencies and adjust management strategies.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Managed and guided staff through daily and special project work.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Border Express
08.2017 - 01.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Fleet Manager
Border Express
07.2012 - 01.2018
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
- Documented equipment transfers and sales details for accurate record keeping.
- Proactively identified and solved complex problems that impacted management and business direction.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
- Enhanced operational flexibility with development of scalable fleet expansion plan.
- Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
- Streamlined route planning for optimal fuel usage and faster delivery times.
Fleet Supervisor
StarTrack - Melbourne
02.2009 - 07.2012
- Melbourne Collaborated with various departments to achieve organizational objectives and support company growth.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Implemented advanced tracking systems to monitor fleet location and performance in realtime.
- Developed comprehensive training programs to enhance driver safety and skills.
- Collaborated with various departments to achieve organizational objectives and support company growth.
- Managed budgets and expenses to maintain cost control within the department.
- Developed internal and external communication channels to keep abreast of trucking industry changes.
- Implemented business plans to improve overall fleet performance.
- Conducted thorough accident investigations, implementing corrective actions to promote a safer work environment.
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
- Championed continuous improvement efforts across the department, identifying areas of potential enhancement and proactively implementing necessary changes.
- Maintained clean and safe assets and fleet work environments.
- Liaised effectively between senior management and front-line staff members in order to achieve overarching business goals.
- Worked closely with personnel, customers, and contractors to resolve problems.
Driver
StarTrack - Melbourne
09.2005 - 02.2009
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
Frontline Management - Frontline Management
Flexible Training Solutions
11.2016
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Mentoring and training
- Account management
- Business planning
- Project management
- Budget development
- Business development
- Contract management
- Workforce planning
- Financial management
- Human resources management
- Budget management
- Organizational development
- Succession planning
- Human resources
- Corporate governance
- Cost reduction
- Recruitment strategies
- Deliverables oversight
- Stock control
- Data collection and analysis
- Decision-making
- Business management
- Business leadership
- Team leadership
- Teamwork and collaboration
- Employee motivation
- Customer service
- Staff training/development
- Operations oversight
- Staff hiring
- P&L management
- Management team building
- Employee development
- Performance evaluation and monitoring
- Effective leader
- Financial planning
- Budget control
- Hiring and onboarding
- Performance evaluations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Timeline
Managing Director
MNM Transport Pty Ltd
10.2020 - Current
State Operations Manager
Border Express
01.2018 - 09.2020
Operations Manager
Border Express
08.2017 - 01.2018
Fleet Manager
Border Express
07.2012 - 01.2018
Fleet Supervisor
StarTrack - Melbourne
02.2009 - 07.2012
Driver
StarTrack - Melbourne
09.2005 - 02.2009
Frontline Management - Frontline Management
Flexible Training Solutions