Shadi El-Hassan

Courier Contractor

Star Track Express

09.2020 - Current

Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
Enhanced delivery efficiency by optimizing routes and time management strategies.
Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
Streamlined the pick-up process by proactively organizing packages based on destination priority.
Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Followed company policies and procedures during shift.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.