Shadi HAMED
Braybrook
Summary
I am hoping to obtain a part-time or casual position in a positive and challenging environment which will allow me to utilise my excellent communication and problem-solving skills. I am excited to gain experience in the customer service sector and being a team member as a personable and enthusiastic team-player with a strong sense of initiative and independence. I believe my confident, yet empathetic personality would greatly benefit your organisation.
Overview
2
2
years of professional experience
Work History
Volunteer
North Melbourne Community Centre
10.2024 - 11.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning in the Eritrean Community
- Used strong interpersonal communication skills to convey information to others.
Retail Team Member
Coles Group
02.2024 - 08.2024
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
Customer Service Representative
KFC
07.2023 - 02.2024
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Customer Service Representative
Pashaz and Pizza Kebab
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
The University High School
Parkville11-2025
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Team collaboration
- Community service
- Time management
- Adaptability and dependability
- Flexible schedule
- Customer service
- Community engagement
- Decision-making
- Event setup
- Conflict resolution
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Volunteer
North Melbourne Community Centre
10.2024 - 11.2024
Retail Team Member
Coles Group
02.2024 - 08.2024
Customer Service Representative
KFC
07.2023 - 02.2024
Customer Service Representative
Pashaz and Pizza Kebab
07.2022 - 02.2023
High School Diploma -
The University High School
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