Shadi HAMED
Meadow Heights,VIC
Summary
I am hoping to obtain a part-time or casual position in a positive and challenging environment which will allow me to utilise my excellent communication and problem-solving skills. I am excited to gain experience in the customer service sector and being a team member as a personable and enthusiastic team-player with a strong sense of initiative and independence. I believe my confident, yet empathetic personality would greatly benefit your organisation.
Overview
2
2
years of professional experience
Work History
Volunteer
North Melbourne Community Centre
North Melbourne, VIC
10.2024 - 11.2024
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Maintained accurate records and documented client data in company databases.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Provided guidance and support to fellow volunteers during their shifts.
Retail Team Member
Coles
Braybrook, VIC
02.2024 - 08.2024
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
- Attended regular staff meetings designed to improve efficiency within the retail space.
- Processed payments and maintained accurate drawers to meet financial targets.
Customer Service Representative
KFC
Flemington, VIC
07.2023 - 02.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Pashaz and Pizza Kebab
Footscray, VIC
07.2022 - 02.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
The University High School
Parkville, VIC11-2025
Skills
- Customer service
- Sales support
- Data entry
- Social media marketing
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Community service
- Food distribution
- Friendly and outgoing
- Organizational skills
- Active listening
Timeline
Volunteer
North Melbourne Community Centre
10.2024 - 11.2024
Retail Team Member
Coles
02.2024 - 08.2024
Customer Service Representative
KFC
07.2023 - 02.2024
Customer Service Representative
Pashaz and Pizza Kebab
07.2022 - 02.2023
High School Diploma -
The University High School
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