Shadman Jami
Customer Service
Denham Court
Summary
Motivated and results-driven food service professional with 6+ years of fast-food industry experience, including supervisory roles. Proven track record in leading teams, ensuring high standards of food safety and customer service, and creating positive work environments. Seeking to leverage my leadership and cooking skills to grow within Guzman y Gomez (GYG) as a Shift Leader.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Crew Member / Cook
Guzman y Gomez (GYG)
11.2024 - Current
- Prepared high-quality meals while ensuring adherence to food safety standards
- Supported team operations in a fast-paced kitchen
- Provided excellent customer service and maintained cleanliness standards
- Assisted in opening/closing duties and trained new staff
Shift Leader / Duty Manager
@Mex
03.2023 - 03.2025
- Company Overview: EdSquare & Wetherill Park
- Supervised shifts and ensured smooth day-to-day operations across two locations
- Managed staff rosters, delegated tasks, and ensured timely service delivery
- Maintained food quality, hygiene, and customer satisfaction
- Resolved customer complaints and led team meetings
- EdSquare & Wetherill Park
Crew Member
Oporto
11.2017 - 01.2020
- Company Overview: Eastgardens
- Worked in various stations including grill, fryer, and cashier
- Delivered friendly and efficient customer service
- Followed food safety and hygiene procedures
- Supported team goals during high-volume periods
- Eastgardens
Education
Bachelors of Information Communication Technology - Cyber Security
Western Sydney University
Campbelltown03-2027
Bachelor of Software Engineering - Software
University of New South Wales
Sydney, NSW03.2023
Skills
- Leadership & Team Supervision
- Fast-Paced Kitchen Operations
- Customer Service Excellence
- Food Preparation & Safety
- Conflict Resolution
- Training & Development
- Time Management
- Cash Handling & POS Operation
Certification
Food Safety Supervisor Certificate, Willing to undertake
Accomplishments
- Worked in Highest-Sales Shifts and managed all employees on Record Breaking Sales to date during previous employment
- Managed Two Mexican Restaurants at Age 21
Timeline
Responsible Supply of Alcohol Training
05-2025
Crew Member / Cook
Guzman y Gomez (GYG)
11.2024 - Current
Shift Leader / Duty Manager
@Mex
03.2023 - 03.2025
Crew Member
Oporto
11.2017 - 01.2020
Bachelors of Information Communication Technology - Cyber Security
Western Sydney University
Bachelor of Software Engineering - Software
University of New South Wales
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