Shadrak Rukera

Senior Waite Staff Member

Cafe Java,grand Global Hotel,JD Events

02.2018 - 07.2024

Ensured safe and sanitary food handling protocols adhered to.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Collaborated with management to implement promotional events that increased foot traffic and overall sales in the restaurant.
Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
Coordinated special event catering services efficiently, resulting in repeat business from satisfied clients.
Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
Developed rapport with regular customers through personalized interactions, generating repeat visits and positive word-of-mouth referrals.
Streamlined the dining experience for patrons by efficiently managing table bookings, seating arrangements, and special requests.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Facilitated smooth communication between kitchen staff and waitstaff, ensuring timely delivery of meals.
Demonstrated adaptability by effectively handling unexpected changes such as last-minute reservations or large parties.
Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Inspected dishes and utensils for cleanliness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Served food and beverages promptly with focused attention to customer needs.
Supported a diverse range of customers with varying dietary restrictions and requests, showcasing flexibility and attention to detail in service delivery.
Managed cash transactions accurately, ensuring seamless payment processing for guests at the end of their meal.
Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
Resolved customer complaints professionally, retaining customer loyalty and minimizing negative impact on business reputation.
Assisted in menu creation by providing feedback on popular dishes and contributing ideas based on customer preferences.
Boosted restaurant revenue with upselling techniques and effective menu presentation skills.
Conducted inventory checks regularly, reducing food waste and optimizing ordering processes for cost-saving benefits.
Adhered to food safety regulations consistently, maintaining an excellent rating during health inspections.
Recommended popular dishes based on patron preferences, enhancing their overall dining experience.
Maintained a clean and hygienic dining environment with diligent clearing of tables, sanitizing surfaces, and restocking supplies.