SHADY MOSA
SYDNEY,NSW
Summary
Experienced IT support specialist with a successful history at Deutsche Bank, focusing on user account management and security measures. Expertise in developing and maintaining systems that uphold data integrity. Exceptional troubleshooting abilities and attention to detail drive operational improvements and safeguard confidential data.
Overview
11
11
years of professional experience
Work History
IT Support
Department Of Education
03.2026 - Current
- Configured computers, servers, and networks for optimal performance and security.
- Lock down devices (disable internet access if required, restrict USBs, block apps).
- Locked down devices and restricted access to unauthorized applications to enhance security protocols.
- Install and test exam software or secure browsers.
- Verify authentication systems (student logins, IDs).
- Ensure data encryption and secure storage are in place.
- Prepared contingency systems with spare devices and offline backups to ensure continuity during technical failures.
- System setup & testing
Mailroom Manager
Deutsche Bank Sydney
03.2015 - 05.2025
- Managed sensitive financial documents and client information, adhering to banking security policies and data protection regulations.
- Developed and enforced standard operating procedures (SOPs) for secure mail handling, emergency response, and audit compliance.
- Utilised digital tracking platforms like PitneyTrack to monitor incoming and outgoing mail and packages, ensuring accountability and operational transparency.
Australian Construction Expert IT Support / Software Systems Coordinator
ACE Pty Ltd
09.2022 - 10.2024
- Software Installation and Maintenance: Installed and configured software systems, enhancing project management and streamlining operational workflows.
- Managed software deployment and user training for new systems.
- Database Security and Access Control: Managed user permissions and access controls in Microsoft SQL Server, ensuring data integrity and system security.
- Coordinated system updates and maintenance schedules for operational efficiency.
- Collaborated with cross-functional teams to streamline processes and workflows.
IT Support / Systems Analyst
PHARMX Pty Ltd
02.2020 - 08.2021
- POS and Supplier Integration: Integrated supplier systems with point-of-sale platform, enhancing transaction speed, accuracy, and inventory coordination.
- Order and Invoice Data Management: Maintained structured database for orders and invoices, ensuring accuracy, security, and audit readiness.
- Client Account Setup: Established and managed virtual client accounts, streamlining business interactions and improving service efficiency.
Education
Bachelor of Engineering - Information and Communication Technology
University of Technology, Sydney
Australia02-2024
Diploma of Engineering - Diploma in Engineering Practice
University of Technology, Sydney
Australia02-2024
Google Cybersecurity Certification - Eight Cybersecurity courses developed by Google
07-2024
Bachelor of Engineering - Telecommunication & Electronics Engineering
Faculty of Engineering, Alexandria University
Egypt07-2007
Skills
- User account management
- Troubleshooting
- Group policy management
- PowerShell scripting
- Security management
- Network configuration
- DNS management
- Azure resource management
- LDAP queries
- System setup
- Coding (Python/SQL)
- Microsoft Office specialist
- Federation services
Websites
Projects
- Quantum Project – University of Technology Sydney (UTS), Adapting Machine Learning Algorithms for Classification Based on Autocorrelation Data. Worked on a research project focused on the hexagonal Boron Nitride (hBN) platform, a promising material for single-photon generation. Utilized Python-based machine learning techniques to identify laser-induced defects and evaluate their impact on photon emission quality., Applied ML algorithms to classify atomic defects in hBN based on autocorrelation data., Gained hands-on experience in quantum materials research and data analysis., Completed the UTS Laser Safety Course for lab access and safe equipment handling.
- NBN Project – OZY Link (Security & Network Team), Network Technician, Blacktown & Doonside, NSW, Contributed to the National Broadband Network (NBN) rollout, a federal initiative aimed at delivering high-speed broadband across Australia through optical fibre infrastructure., Deployed technologies including Fibre to the Node (FTTN), Fibre to the Curb (FTTC), and Hybrid Fibre Coaxial (HFC)., Used tools such as OTDR, MTM, and fibre strippers for fibre connection and testing., Connected and tested fibre for over 120 customers, achieving speeds up to 100 Mbps., Acquired hands-on experience in fibre splicing, bandwidth testing, and network performance validation.
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Affiliations
- football coaching
- volunteer Mathematics tutoring
Timeline
IT Support
Department Of Education
03.2026 - Current
Australian Construction Expert IT Support / Software Systems Coordinator
ACE Pty Ltd
09.2022 - 10.2024
IT Support / Systems Analyst
PHARMX Pty Ltd
02.2020 - 08.2021
Mailroom Manager
Deutsche Bank Sydney
03.2015 - 05.2025
Bachelor of Engineering - Information and Communication Technology
University of Technology, Sydney
Diploma of Engineering - Diploma in Engineering Practice
University of Technology, Sydney
Google Cybersecurity Certification - Eight Cybersecurity courses developed by Google
Bachelor of Engineering - Telecommunication & Electronics Engineering
Faculty of Engineering, Alexandria University