Summary
Overview
Work History
Education
Skills
Timeline
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Shae Albert

Wendouree ,VIC

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience

Work History

Team Member

Coles Express
04.2024 - Current

Team Member

Coles Express
04.2022 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
  • Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices.
  • Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.

Education

High School -

Golden Square Secondary College
Bendigo, VIC
2009

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Attention to Detail
  • Collaboration and Teamwork
  • Following Instructions
  • Cash Handling
  • Cleaning
  • Flexible Schedule
  • Workplace Safety
  • Money Handling
  • Computer Skills
  • Safety understanding
  • Decision-making capabilities
  • Goal Setting and Achievement
  • Product Knowledge
  • Training and mentoring
  • Sales expertise

Timeline

Team Member

Coles Express
04.2024 - Current

Team Member

Coles Express
04.2022 - 04.2024

High School -

Golden Square Secondary College

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Shae Albert