Shae Campbell
Port Macquarie,Australia
Summary
Dynamic and dependable professional with a proven track record in educational and support roles, notably at Goodstart Early Learning. Excelled in creating tailored service plans and fostering strong relationships, showcasing exceptional multitasking and Microsoft Office skills. Achieved significant improvements in client and student engagement through innovative strategies and compassionate support.
Overview
19
19
years of professional experience
Work History
Aged Care Support Worker
Integrated Living
Port Macquarie, NSW
05.2022 - 06.2024
- Provided clients with emotional support and companionship.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
- Attended staff meetings to discuss new policies and procedures.
- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Provided companionship and emotional support to elderly clients.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Insurance Consultant - Call Centre
Suncorp Group
Brisbane, Queensland
11.2010 - 05.2011
- Accepted and processed customer payments in credit cards, checking for validity.
- Acknowledged customer issues, and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options, and helped them select the right service plans for their needs.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Emphasize the specific product features that would stand out to customers, showing them the product's limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Assistant Director & Child Care Assistant
Goodstart Early Learning
Mount Isa, QLD
02.2010 - 11.2010
- Completed training in safety and first aid to be prepared in case of emergency
- Interacted with toddlers on a daily basis, maintaining superiority with a tender touch
- Prepared and filed documents on children's development
- Sat in parent/teacher meetings to offer support and encouragement in difficult situations
- Taught young children problem-solving and self-motivation skills
- Developed and implemented tailored service plans to the needs of particular clients
- Was in charge of the centre when the Director was absent
- Worked in office filing documents, answering phones, managing accounts and general administration duties
Insurance Consultant - Call Centre
Suncorp Group
Brisbane, QLD
01.2009 - 02.2010
- Accepted and processed customer payments via credit cards and checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Emphasised the specific product features that would stand out to customers, showing them product limitations and capabilities
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage
Primary Teacher – Relief
Heritage Christian School
Port Macquarie, NSW
08.2006 - 12.2007
- Communicated expectations and curriculum requirements to reinforce classroom goals
- Created and adapted lesson plans and classroom work to meet students' individual needs
- Designed lesson plans and instructional material conforming to current state and district standards
- Established and maintained relationships with students, parents, staff and community members
- Maintained comprehensive student records documenting attendance, grades and progress towards goals
- Maintained high classroom management and behaviour management standards
- Supervised students in classroom and out-of-classroom activities throughout the working day
- Taught multiple subjects such as reading and language arts, social studies, mathematics, science and art in inclusive and self-contained classroom settings
Primary Teacher
Kempsey Adventist School
Kempsey, NSW
01.2006 - 06.2006
- Administered group standardised tests as well as informal and formal school assessments
- Communicated student progress and areas needing improvement to parents during parent conferences
- Created and adapted lesson plans and classroom work to meet students' individual needs
- Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities
- Designed lesson plans and instructional material conforming to current state and district standards
- Established and maintained relationships with students, parents, staff and community members
- Maintained comprehensive student records documenting attendance, grades and progress towards goals
- Maintained high classroom management and behaviour management standards
- Routinely evaluated students' progress towards lesson objectives through assessments like homework, quizzes, and tests
- Communicated expectations and curriculum requirements to reinforce classroom goals
- Supervised students in classroom and out-of-classroom activities throughout working day
- Taught multiple subjects such as reading and language arts, social studies, mathematics, science and art in inclusive and self-contained classroom settings
Room Leader
ABC Child Care
Casino, NSW
01.2005 - 01.2006
- Accompanied groups of children on field trips and ensured their safety
- Assisted individuals with special needs
- Communicated with team and manager with daily updates and special needs
- Discussed behaviour or developmental issues with parents or guardians
- Maintained records of individual children
- Monitored the behaviour and health of children
- Offered comfort and advice to children dealing with particular struggles
- Organised recreational activities
- Taught educational programs for children aged 0-5 years
Education
Certificate III - Business Administration
TAFE NSW
Online05.2020
Bachelor of Education - PRIMARY
Southern Cross University
East Lismore, NSW11.2004
Associate Diploma - Child Care
Macleay College
Sydney, NSW06.1996
Skills
- Greeting and seating clients
- Positive and professional
- Ability to multitask
- Dependable and organised
- Experienced in Microsoft Office
- Telephone reception
- Records administration
- Filing
- Spreadsheet development
- Data entry
- Administrative support
References
- Jocelyn Robinson, Director, Goodstart Early Learning, 0429 492 915
- Susan Watt, Family friend, 0412 026 454
Licences/Certificates
- NSW Driver’s Licence, Car
- Working with Children Check, Current
- NDIS Worker Check, Current
- First Aid Certificate, Current
- Quality, Safety & You, NDIS Worker Orientation Module, 10/01/21
Timeline
Aged Care Support Worker
Integrated Living
05.2022 - 06.2024
Insurance Consultant - Call Centre
Suncorp Group
11.2010 - 05.2011
Assistant Director & Child Care Assistant
Goodstart Early Learning
02.2010 - 11.2010
Insurance Consultant - Call Centre
Suncorp Group
01.2009 - 02.2010
Primary Teacher – Relief
Heritage Christian School
08.2006 - 12.2007
Primary Teacher
Kempsey Adventist School
01.2006 - 06.2006
Room Leader
ABC Child Care
01.2005 - 01.2006
Certificate III - Business Administration
TAFE NSW
Bachelor of Education - PRIMARY
Southern Cross University
Associate Diploma - Child Care
Macleay College
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