Shae Ferguson
Hotel Manager / Cook
Bingara,NSW
Summary
Bar Manager and hospitality all rounder with history of success in all areas of restaurant and bar operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the Hospitality industry.
Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Overview
9
9
years of professional experience
Work History
Cook
Liberty Cafe
12.2024 - Current
- Supervised daily kitchen operations to ensure compliance with health and safety standards.
- Collaborated with management to optimize inventory controls and reduce food waste effectively.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Restuarant Manager/ Head Cook
Sportsman's Hotel
05.2023 - 08.2024
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Monitored dining area cleanliness and organization to uphold health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Oversaw kitchen operations, ensuring high standards of food quality and presentation.
- Developed and executed innovative menu items to enhance customer experience.
- Placed orders to restock items before supplies ran out.
Bar Manager
Nandaly Community Hotel
01.2022 - 01.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with committee members to organize special events and promotions.
Cook
Nandaly Community Hotel
01.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Bartender
Logan Village Hotel
11.2018 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Waitress
Logan Village Hotel
11.2018 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Feast Buffet
08.2016 - 03.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
The Centre
No Degree -
Park Ridge State High School
Skills
- Team Leadership
- Responsible Alcohol Service
- Bar Management
- Organizational ability
- Menu Updating
- Menu development
- Foodservice management
- Customer Service
- Money Handling
- Reliable and Responsible
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Hospitality and service industry background
Timeline
Cook
Liberty Cafe
12.2024 - Current
Restuarant Manager/ Head Cook
Sportsman's Hotel
05.2023 - 08.2024
Bar Manager
Nandaly Community Hotel
01.2022 - 01.2023
Cook
Nandaly Community Hotel
01.2022 - 01.2023
Bartender
Logan Village Hotel
11.2018 - 08.2020
Waitress
Logan Village Hotel
11.2018 - 08.2020
Waitress
Feast Buffet
08.2016 - 03.2018
No Degree -
Park Ridge State High School
High School Diploma -
The Centre
Similar Profiles
Shelby SirmansShelby Sirmans
Cafe Supervisor at Liberty Cafe and BarCafe Supervisor at Liberty Cafe and Bar
Dominique PichardoDominique Pichardo
Mariner's Reef Recreation Assistant at MWR Mariner's Reef Liberty/Cafe CenterMariner's Reef Recreation Assistant at MWR Mariner's Reef Liberty/Cafe Center
Rebecca AdamsRebecca Adams
504 Coordinator/IEP Facilitator at Liberty Hill High School in Liberty Hill ISD504 Coordinator/IEP Facilitator at Liberty Hill High School in Liberty Hill ISD
EDITHA ESTIOCOEDITHA ESTIOCO
TEAM LEADER AIN at TOURIANDI LODGETEAM LEADER AIN at TOURIANDI LODGE
Andrew McGarrityAndrew McGarrity
Labourer at J&R Steel BuiltLabourer at J&R Steel Built