Shae Hampton
Dapto,NSW
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organised approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximising engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Floor Manager
Buckaroo
10.2019 - 10.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel with a focus on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Factory Hand
Buckaroo
10.2018 - 10.2019
- Enhanced production efficiency by maintaining clean and organized work areas.
- Reduced waste by diligently monitoring and adjusting machine settings for optimal performance.
- Assisted in achieving production targets through effective collaboration with team members.
- Improved product quality by conducting thorough inspections and reporting any discrepancies promptly.
Cafe Manager
Dapto Beach Kiosk
07.2017 - 09.2018
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed and implemented strategies to promote cafe products and increase sales.
- Opening and closing shop responsibilities
Kitchen Hand/ Server
Dapto Beach Kiosk
06.2016 - 06.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from customers regarding their meals.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed efficient cash register operations.
Education
No Degree - Performance Management
CTPM
CTPM Australasia07.2021
No Degree - Process Improvements
CTPM
CTPM Australasia07.2021
Certificate III - Hospitality
TAFE NSW
TAFE Wollongong11.2016
Skills
- Department management
- Expense Tracking
- Customer Relations
- Sales Development
- Resource Allocation
- Operations Management
- Employee and Performance Management
- Proficient in Microsoft suite - Word, Excel, Teams, PowerPoint
- Team training and development
- Recruitment and hiring
- Employee Relations
- Safety oversight
- Complaint resolution
- Negotiation
- Work Planning and Prioritisation
- Administration and Reporting
Timeline
Floor Manager
Buckaroo
10.2019 - 10.2023
Factory Hand
Buckaroo
10.2018 - 10.2019
Cafe Manager
Dapto Beach Kiosk
07.2017 - 09.2018
Kitchen Hand/ Server
Dapto Beach Kiosk
06.2016 - 06.2017
No Degree - Performance Management
CTPM
No Degree - Process Improvements
CTPM
Certificate III - Hospitality
TAFE NSW
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