Shae Harriott
Sydney,Australia
Summary
I am very passionate about the service I provide to my clients, with proven ability to generate new business through cold calling and researching. Known for building strong client relationships and preparing accurate quotes that meet fulfillments. I am eager to continue learning and growing in the sales industry, constantly seeking new challenges to develop my skills and contribute to business success.
Overview
9
9
years of professional experience
Work History
Business Development Consultant
TTCA
02.2025 - Current
- Prospects and engages with trade businesses through cold call outreach, securing opportunities to provide traffic management solutions.
- Liaise with potential and ongoing clients, submit detailed quotations for traffic management services, ensuring compliance with government regulations, advice, and safety standards.
- Developed a loyal client base through consistent follow-up, personalized service, and reliable support.
- Negotiates contracts and pricing with clients to secure profitable deals, while maintaining competitive rates.
- Delivers exceptional customer service by actively listening to client needs, responding promptly to inquiries, and ensuring high satisfaction across every project.
Customer Service Representative
Truckspeed
Sydney, Australia
12.2022 - 02.2025
- Handled customer inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Utilized problem solving techniques to resolve customer complaints efficiently.
- Initiated contact with suppliers for ordering merchandise.
- Maintained up-to-date knowledge of current promotions, policies, and procedures.
- Developed strong interpersonal skills to build rapport with customers.
Customer Sales Assistant
Makita
11.2019 - 10.2021
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Trained new team members on company policies and procedures.
Crew Manager
Mconalds
05.2016 - 04.2019
- Provided friendly customer service by answering questions about menu items or offering suggestions.
- Displayed strong communication skills with customers, coworkers, and supervisors.
- Maintained an organized workspace by cleaning up after each shift was completed.
- Maintained cleanliness of the kitchen area by washing dishes, wiping counters and taking out trash.
- Adhered to company policies regarding cash handling procedures during transactions at registers.
- Restocked and rotated food products by using the first-in, first-out method.
Education
High School Diploma -
Bass High School
Sydney09.2019
Skills
- Client relationship management
- Cold calling and lead generating
- Estimating accurate quotes
- Negotiating and closing deals
- Compliance, quality and assurance
- Customer service and communication
References
References available upon request
Timeline
Business Development Consultant
TTCA
02.2025 - Current
Customer Service Representative
Truckspeed
12.2022 - 02.2025
Customer Sales Assistant
Makita
11.2019 - 10.2021
Crew Manager
Mconalds
05.2016 - 04.2019
High School Diploma -
Bass High School