Shae Johnoson
Moama,NSW
Summary
I have a long history at my current position as an accounts assistant, with a proven track record at Air Powered Services Pty Ltd, specializing in cash flow management and financial reconciliation. Strong expertise in customer service has fostered lasting relationships and enhanced customer satisfaction. Recognized for effective communication and problem-solving skills. I am a mother of two beautiful children, and this has taught me time management, as well as how important being a team player is in any role.
Overview
19
19
years of professional experience
Work History
Accounts Assistant
Air Powered Services Pty Ltd
Melbourne, VIC
05.2012 - Current
- Performed bookkeeping and accounting consulting services.
- Performed credit checks on new clients and set up payment terms.
- Performed daily cash flow monitoring activities including maintaining adequate cash levels to meet obligations as needed.
- Assisted financial professionals with managing general ledgers and account statements.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Reduced financial discrepancies by verifying accounting statements.
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Reconciled bank statements on a regular basis.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payroll.
- Prepared and processed invoices, payments and bank deposits.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
Customer Service Specialist
Commonwealth bank
Melbourne, VIC
02.2009 - 01.2012
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Collected deposits or payments and arranged for billing.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Team Member
The Reject Shop
Melbourne, VIC
11.2006 - 12.2008
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Identified needs of customers promptly and efficiently.
- Participated in regular training sessions to improve product knowledge and service skills.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Sunbury Secondary Schhol
Sunbury, VIC11-2008
Skills
- Cash flow management
- Invoice processing
- Financial reconciliation
- Payroll administration
- Customer service
- Accounts receivable
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Data inputting
- Account closing
- Task prioritization
- Administrative support
- Data entry
- Invoicing and billing
- Accounts payable
- Multitasking
- Teamwork and collaboration
Timeline
Accounts Assistant
Air Powered Services Pty Ltd
05.2012 - Current
Customer Service Specialist
Commonwealth bank
02.2009 - 01.2012
Team Member
The Reject Shop
11.2006 - 12.2008
High School Diploma -
Sunbury Secondary Schhol