Shae Jolley
Surry Hills,NSW
Summary
Dynamic and resourceful and motivated professional with an exceptional record in upholding and developing business processes in office and business practice. Adept at operations and facilities management, building esteem and cooperation among staff members to create an engaging and efficient workplace, responding to enquiries from both internal and external stakeholders and governing compliance assurance. Detail-oriented, with excellent resource coordination and organisational skills, as well as an ability to manage, coach and train cross-functional teams, providing thought leadership and mentorship. Bilingual proficiency in English and Italian. Passion for human resources and looking for a career change in the industry.
Overview
17
17
years of professional experience
Work History
Investor Relations
Haben Property Fund Ltd
01.2024 - 05.2024
- Organized successful investor conferences and events, fostering networking opportunities and strengthening relationships with key stakeholders.
- Managed investor inquiries effectively, addressing concerns and maintaining a positive relationship with stakeholders.
- Enhanced shareholder relations by proactively engaging in communication and providing timely updates on company performance.
- Maintained an up-to-date investor database, ensuring accurate contact information for efficient communication distribution.
- Supported the management team during acquisitions, facilitating seamless communication with investors throughout the process.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Office Manager
Haben Property Fund Ltd
04.2023 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated travel logistics for 25 frequent travelers and handled ad-hoc travel needs for the remaining 60 employees, including arrangements for flights, accommodations, and ground transportation, resulting in a 15% decrease in travel costs.
PROPERTY PARTNER
The Agency
08.2022 - 12.2022
- Managed exchange of property from the point of sale, liaising with solicitors, buyers and vendors through the process of execution and exchange with average of 8 property sales per month.
- Coordination and production of marketing material for property campaigns
- Creation and management of vendor proposals and Agency Agreements
- Preparation and facilitation of bi-weekly open home inspections
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
WAREHOUSE CO-ORDINATOR
SAS Warehouse
05.2020 - 08.2022
- Coordinated operations of a distribution warehouse stocking 4000-line items with a daily shipping average of $90,000.
- Managed a team of 6 staff to meet warehouse efficiency and targets.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
MANAGING CONSULTANT - Recruitment
HALLIS
01.2019 - 03.2020
- Working in consultation with client and candidate to find 'best fit' recruitment solutions for Hallis, an agency 30 years in the industry with specialisation in the banking and IT industries
- Forged and nurtured relationships with clients and candidates, managing 25 temp staff across 2 departments of AMP in HR support
- Executive search
- Sourced talent for ASX listed companies in banking, IT and agribusiness
- Prepared and answered for weekly reports tracking productivity metrics.
FACILITIES SUPERVISOR - Contract Role
NASDAQ
12.2017 - 01.2019
- Managed electronic ID database to meticulously oversee staff access and security controls for a team of over 180+ employees.
- Oversaw maintenance and upkeep of equipment and supplies.
- Provided guidance for janitorial staff and event plans.
- Collaborated extensively with management on a project initiative aimed at developing environmental solutions to foster a supportive cultural environment.
- Optimized space utilization within the facility by organizing storage areas and improving workplace layouts.
- Ensured safety compliance by conducting regular inspections, addressing potential hazards, and enforcing facility regulations.
- Assisted with meetings and conference room reservations.
- Maintained facility grounds, equipment, and safety compliance.
FACILITIES SUPERVISOR - Contract Role
BGIS
10.2016 - 11.2017
- Served as a Facilities Supervisor at BGIS, specializing in on-base facilities management and workplace services in support of the Australian Defence Force across NSW.
- Processing of site work order requests originating from Defence Force bases.
- Oversight of routine maintenance checks on building systems such as fire alarms, sprinklers, and security features.
- Coordinated contractor inductions and managed base security access protocols.
- Played a vital role as a key member of the data migration team during a pivotal transition phase.
- Designed and implemented novel process strategies for newly integrated systems.
ASSISTANT MANAGER
5 Boroughs
06.2014 - 10.2016
- Responsible for overseeing daily operations of restaurant group including sourcing and negotiating supplier agreements and managing daily financials
- Supervised operations at State Gourmet, Third Village Coffee and 5 Boroughs
- Leading a team of 20 including Baristas, waiters, and kitchen staff
- Conducting training and induction sessions for all new team members
- Coordinated weekly rostering for 20 staff and processed daily revenue
- Maintained the best price sourced weekly, effectively negotiating terms with up to five suppliers on all food and beverage requirements
- Managed compliance with Food Safety Standards 2015 in Australia, reporting to Owner.
OFFICE and PARALEGAL ASSISTANT
Work Cover Australia
01.2011 - 01.2013
- NSW' workplace health and safety regulator working in the office of investigations of workplace incidence that enforce work health and safety laws for NSW
- Management and coordination of 4 facilities and administrative staff
- Assisting lawyers and paralegals in the preparation of legal briefs and court documents
- Acting as PA to 2 lawyers and assisting their team of Paralegals
- Managing office operations for the Sydney office.
OFFICE MANAGER
University of Melbourne
01.2008 - 01.2011
- Assistant to 12 Clinical Counsellors at the University of Melbourne, in the arranging of all client appointments, Clinician diaries and assisting in their academic commissions
- Scheduling of appointments and support for 12 Clinicians to help meet their academic/ practice/ industry and external engagement obligations
- Oversaw eight active diaries with up to 35 sessions per day
- Participating in preparation of weekly/monthly department strategy meetings
- Welcomed clients and provided 1st assistance for those presenting in distress
- Preparing resources for students, producing 200 PowerPoint presentations on time management, conflicting priorities, and financial stress
- Client data management and control of 100% compliance, adhering to the Privacy Act 1998 and reporting to the Manager of Counselling Service.
FOUNDER & PROJECT MANAGER
Artworks Design Pty.
01.2007 - 01.2011
- Delivering artwork and wall decor solutions for corporate environments
- Working with clients such as Accor, Tribeca and Toga Hotels
- Providing consultation, selection, framing and installation package
- Counselling independent clients through decision making process and nurturing project development with client through to installation
- Presenting solutions to briefs provided by architectural firms, working alongside firms such as SJB and interior design bodies like Guests Hire
- Commissioning of unique art pieces in partnership with independent artists.
Education
Bachelor of Arts - Cultural Anthropology -
UNIVERSITY OF SYDNEY
01.2014
Diploma of Interior Design -
RMIT UNIVERSITY
01.2005
Skills
- Justice of the Peace (NSW)
- Problem-Solving
- Resource Optimization
- Talent Support
- Workforce Development
- Process Enhancement
- Financial Oversight
- Facilities Operations
- Client Relations
- Service Delivery
- Stakeholder Collaboration
- Data Reporting
- Team Training and Mentoring
- Client Service and Support
- Service Quality
- Project Management
Extracurricular Activities
Golf/ Snorkeling/Ocean Swimming/ Personal Study/ Music
Languages
Italian
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Office
Salesforce
SharePoint
Bullhorn
Cube 19
Xero
MYOB
TRIM
Asana
Mavenlink
Confluence
InDesign
Canva
Timeline
Investor Relations
Haben Property Fund Ltd
01.2024 - 05.2024
Office Manager
Haben Property Fund Ltd
04.2023 - 01.2024
PROPERTY PARTNER
The Agency
08.2022 - 12.2022
WAREHOUSE CO-ORDINATOR
SAS Warehouse
05.2020 - 08.2022
MANAGING CONSULTANT - Recruitment
HALLIS
01.2019 - 03.2020
FACILITIES SUPERVISOR - Contract Role
NASDAQ
12.2017 - 01.2019
FACILITIES SUPERVISOR - Contract Role
BGIS
10.2016 - 11.2017
ASSISTANT MANAGER
5 Boroughs
06.2014 - 10.2016
OFFICE and PARALEGAL ASSISTANT
Work Cover Australia
01.2011 - 01.2013
OFFICE MANAGER
University of Melbourne
01.2008 - 01.2011
FOUNDER & PROJECT MANAGER
Artworks Design Pty.
01.2007 - 01.2011
Bachelor of Arts - Cultural Anthropology -
UNIVERSITY OF SYDNEY
Diploma of Interior Design -
RMIT UNIVERSITY
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