Shae Landers
Bundaberg,QLD
Summary
I am married with six beautiful boys aged nine months to 18 years.
And am very interested in starting a career as a carer, support work, planner, or anything in the field where I am able to help others. I will do any and all courses, checks, and get any cards, vaccinations, and anything else to meet requirements.
I have worked in a variety of jobs in my younger years, I was a supervisor at the original silly solly's, then moved on and opened up The Warehouse, for the same company. I moved to Victoria, where I managed a clothing store called beaches and over saw 5 staff, on the Peninsula in Rosebud. When I moved back to Bundaberg, I started my family and in between worked as a barista at a coffee shop and motel, where I helped on and off for 15 years, while raising my children. Until I ended up having to take over The Coffee House and Motel and run it until it was sold as the owner, who was a close personal friend of mine, had a stroke and never recovered full function. I am now the enduring power of attorney for him. One of my boys suffers from ADHD and disassociation disorder and another Aspergers, so I have a lot of experience with calm communication, defusing episodes, aggravation, and outbursts... Also in the last few years I had with my grandparents, my grandfather suffered from Alzheimer's and my grandmother had diabetes and ended up getting bad ulcers that led to amputations of the toe, foot, bottom half of her leg and then other half of the leg. Until it spread through to her back and nothing more could be done.... In the last few years of their lives, I cared for them assisting in Brisbane trips to specialists, cleaning, socializing, wrapping wounds, medications, and cooking. I was my grandfather's hairdresser, bartender, nurse, cleaner, and on his very best days, his granddaughter.... All my boys but my baby Leo have grown now and are in high school, my eldest being freshly out of high school. I feel it is time to put myself on a path to start a career I can be passionate about. To help make people's lives better and let them live with joy and dignity. And the best they can with the hard cards they were dealt. I really hope you will consider me. Thank you for your time
Yours sincerely
Shae Landers
Overview
19
19
years of professional experience
Work History
Manager
Royal Motel And Coffee House
Bundaberg, QLD
05.2018 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, suppliers and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled rosters, banking, ordering, bookings for motel guests, small maintenance tasks and the wellbeing and happiness of guests
- Communicated clearly with employees, suppliers and the owner to keep everyone on same page working towards the sale of the business.
Barista
Royal Motel And Coffee House
Bundaberg, QLD
01.2006 - 05.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Contributed to a positive team environment through effective communication with colleagues.
- Cleaned counters, machines, grease traps, fryers, freezers, ovens, walk in cool rooms, utensils, and seating areas frequently, up to food and safety standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained and operated commercial espresso machines, commercial coffee bean grinders, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Money handling, eftpos, banking, opens and closes.
- This job was done periodically over the years as I raised four of my children.
Manager
Beaches Clothing Factory
Rosebud
11.2004 - 03.2005
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Wages, banking, rosters, money handling and assisting owners in desired stock for my particular outlet clothing store.
Sales Assistant
The Warehouse
Bundaberg, QLD
09.2002 - 10.2004
- Assisted in the initial fit out and stocking of shelves to help get the store ready for opening day
- Handled customer inquiries, complaints, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Creating displays, restocking shelves, heavy lifting, cleaning, running stock, empting pallets, and facing.
Supervisor
Silly Solly's
Bundaberg, QLD
04.2001 - 09.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Assisted management, handled returns, markdowns, discounts, money handling and eftpos, including balancing of tills, and end of day.
Education
Completed Year 10 And The First Term Of Year 11 -
Kepnock State High School
Bundaberg, QLD04.2001
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Workforce Management
- Performance Evaluations
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Hiring and Training
- Task Delegation
- Staff Training
- Shift Scheduling
Timeline
Manager
Royal Motel And Coffee House
05.2018 - 12.2019
Barista
Royal Motel And Coffee House
01.2006 - 05.2018
Manager
Beaches Clothing Factory
11.2004 - 03.2005
Sales Assistant
The Warehouse
09.2002 - 10.2004
Supervisor
Silly Solly's
04.2001 - 09.2002
Completed Year 10 And The First Term Of Year 11 -
Kepnock State High School