Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shae Moate

Altona North

Summary

I am dynamic and motivated professional with a strong background in customer service, leadership, and team management. With a proven track record in diverse roles, I excel in problem-solving, planning, organising, and delivering exceptional customer experiences. Currently pursuing a Diploma of Project Management, I am committed to evolving my expertise and skillset within the project management industry. Through combining academic knowledge with practical skills in retail, event management, and warehouse operations, I aim to contribute effectively to project management roles.

Overview

7
7
years of professional experience

Work History

Warehouse Team Member

Bunnings Warehouse
03.2022 - Current
  • Undertaking warehouse receiving tasks, including unloading trucks, categorically dividing pallets, and transporting cages onto the shop floor
  • Managing and organising customer orders for collection and delivery, through using well-defined administration processes to file and enter stock invoices and paperwork accurately
  • Actively engaging in a store-refit project, transporting high volumes of stock within the store, re-elevating shelving, and using planograms to visually merchandise new and existing ranges
  • Engaging in imperative customer service tasks, including the use of POS systems, cash handling, picking, packing and processing customer orders for collection, delivery and hire, and participating in stock counts to maintain inventory accuracy.

Event Stock Supervisor (Casual)

Special Event Merchandising (SEM)
04.2023 - Current
  • Working across large scale events such as, Australian Formula 1 and MotoGP Grand Prix's
  • Supervision of stock runners, preparing stock to be transported onto the shop floor and controlling stock levels in a fast-paced environment
  • Manual handling such as unloading trucks and organising storage spaces
  • Providing enthusiastic customer service and assisting in the setup/pack-down stages of events.

Cinema Supervisor

Reading Cinemas
06.2021 - 03.2022
  • Management of multiple employees in a professional and approachable manner
  • Organising staff rosters in alignment with employee's availability and consideration of peak trading periods
  • Responsible cash management and banking and performing regular stock counts to maintain inventory accuracy
  • Delivering outstanding customer service across various platforms to manage customer issues, complaints, and feedback
  • Engaging in cinema specific technology training, where I learnt to navigate cinema specific software, perform cinema screen maintenance tasks, and troubleshoot projection issues
  • Preparing and serving food and beverages in line with XXX and maintaining thorough cleaning of cinemas.

Senior Sales Assistant

Platypus Shoes
10.2020 - 06.2021
  • Proven ability to work effectively and efficiently within a team dynamic
  • Representing the store in a positive manner through personal appearance, customer service and management style
  • Engaging in Senior Team Member tasks such as management of other team members, cash and banking management and analysis of sales reports
  • Performing stock counts and transfers to maintain inventory accuracy
  • Execution of retail tasks including selling merchandise with a strong focus on upselling to meet KPI's, processing customer transactions using POS systems
  • Maintaining high level of visual merchandise standards in adherence to company guidelines.

Shift Supervisor

KFC
06.2017 - 11.2021
  • Preparing food by both cooking and packaging meals in a fast-paced drive-thru environment
  • Establishing and sustaining relationships with employers, employees and customers
  • Confidently training new recruits of the team
  • Maintaining a high level of cleanliness throughout front and back of house areas.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

Diploma of Project Management -

RMIT University
12.2024

Bachelor of Paramedicine -

Victoria University

Bachelor of Health Science -

Victoria University

Certificate III in Sport and Recreation -

Williamstown High School
12.2020

Certificate III in Retail -

Retzos Group (KFC)
08.2019

Skills

  • Leadership
  • Teamwork
  • Problem-Solving
  • Organisation
  • Time Management
  • Decision-Making
  • Adaptability
  • Communication

Accomplishments

Australian U21 Lacrosse World Championship Representative

References

Available Upon Request

Timeline

Event Stock Supervisor (Casual)

Special Event Merchandising (SEM)
04.2023 - Current

Warehouse Team Member

Bunnings Warehouse
03.2022 - Current

Cinema Supervisor

Reading Cinemas
06.2021 - 03.2022

Senior Sales Assistant

Platypus Shoes
10.2020 - 06.2021

Shift Supervisor

KFC
06.2017 - 11.2021

Diploma of Project Management -

RMIT University

Bachelor of Paramedicine -

Victoria University

Bachelor of Health Science -

Victoria University

Certificate III in Sport and Recreation -

Williamstown High School

Certificate III in Retail -

Retzos Group (KFC)

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Shae Moate