Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shae Nielsen

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Worker

Utopia Care
11.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Worked with children and parents to closely monitor and record social, behavioural and academic growth.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Receptionist Administrator

Derrimuts
02.2021 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Personal Care Worker

Infinite Care
08.2021 - 08.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviours, and medications in client medical records.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Waitress/Bar Attendant

Fasta Pasta
04.2016 - 08.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Cardijn College
Noarlunga Downs, SA
12.2018

Certificate III - Individual Support

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
07.2018

Skills

  • Fine Motor Skills
  • Housekeeping Duties
  • Patient Rights
  • Daily Living Support
  • First Aid Certification
  • Mobility Assistance
  • Meal Preparation
  • Administer Medication
  • Attentive to People
  • Call Answering and Routing
  • Documentation
  • Billing and Payment Processing

Certification

  • First Aid Training - 2023
  • CPR Training - 2023
  • PCW - Personal Care Worker - 2018
  • NDIS worker check - 2022
  • Working with children check - 2022
  • Police Clearance - 2023
  • Infection Control Training - 2022

Additional Information

Referees -


Mackenzie Baldwin - 0498710641

(Manager Seaford Derrimuts)


Stephanie Alderman - 0403485265

(Trades Assistant)


Tayla Heinrich - 0487658927

(Primary Teacher)


Sharon Brown - 0478219607

(Oshc Teacher)

Timeline

Support Worker

Utopia Care
11.2022 - Current

Personal Care Worker

Infinite Care
08.2021 - 08.2022

Receptionist Administrator

Derrimuts
02.2021 - Current

Waitress/Bar Attendant

Fasta Pasta
04.2016 - 08.2020

High School Diploma -

Cardijn College

Certificate III - Individual Support

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

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Shae Nielsen