Shae Murphy
Ballarat,VIC
Summary
Dynamic and dedicated professional with extensive experience in customer service at Flying Horse. Proven ability to excel in high-pressure environments, showcasing strong multitasking and active listening skills. Committed to maintaining cleanliness and enhancing guest experiences, consistently building rapport with customers and improving service standards.
Overview
4
4
years of professional experience
Work History
Waitress
Flying Horse
Redan, VIC
06.2021 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Restocker
Coles Supermarket
Sebastopol, VIC
03.2022 - 04.2023
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Unloaded arriving product stock and moved to store display areas.
Waitress
Kryal Castle
Warrenheip, VIC
05.2019 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certificate II - Building & Construction
Platinum Industry’s
Ballarat, VIC11.2020
Completed Year 10 -
Federation University Australia
VIC12.2019
Woodmans Hill
High School 12.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Safe food handling
- Food running
- Active listening
- Time management
- Performance improvement
Timeline
Restocker
Coles Supermarket
03.2022 - 04.2023
Waitress
Flying Horse
06.2021 - 10.2023
Waitress
Kryal Castle
05.2019 - 08.2020
Certificate II - Building & Construction
Platinum Industry’s
Completed Year 10 -
Federation University Australia
Woodmans Hill