Shae Rodrigues
Labrador
Summary
I am a caring and empathetic individual eager to provide personal care and support to those in need. I am passionate about helping others and committed in ensuring all clients are well cared for. Quick learner, dependable, and dedicated to ensure comfort, safety and dignity for all individuals. Motivated to apply my natural caregiving abilities and willingness to learn to make a positive impact as a personal carer. Considering my experience and eagerness to work in this field, I believe that I am the perfect fit for the role I am applying for.
Overview
2027
2027
years of professional experience
4037
4037
years of post-secondary education
Work History
Duty Manager
Beach House Bar & Grill
Gold Coast
07.2025 - Current
- Supervised daily operations and ensured smooth service flow in a busy restaurant.
- Supervised front of house staff during shifts.
- Trained staff on customer service standards and operational procedures.
- Delegated tasks to ensure smooth and efficient operations.
- Resolved customer complaints professionally and promptly to maintain satisfaction.
- Processed refunds.
- Monitored cleanliness and organisation of dining areas for guest comfort.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Managed Daily Cash floats, EFTPOS systems, and end of day shift reports and tills.
Bartender/ Bar Supervisor
Pablito's
Gold Coast
06.2022 - 01.2025
- Supervised and trained new bartenders.
- Responsible for inventory management including stock ordering and stocking bar supplies.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages, consistently following recipes and maintaing high qulaity standards.
- Worked as the sole bartender every shift, managing all orders during extremely busy peak hours serving around 100-160 customers on weekend nights.
- Measured and mixed house syrups to prepare for menu drink orders.
- Maintained a clean and organised bar area.
- Provided table service while making drinks, maximising guest experience.
- Assisted with food service, ensuring quick and friendly service.
- Handled customer inquiries and provided drink and food recommendations.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Food & Beverage Attendant
Crowne Plaza
Surfers Paradise
09.2019 - 03.2020
- Monitored food quality and presentation before serving to guests.
- Effectively multitasked within fast-paced environment.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximise safety and cleanliness.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
Hallmark Hospitality
Bar Supervisor - Retro's Nightclub, Bartender -Lost Kingdom, Shooters/Asylum Nightclub, 5 years
Gold Coast
- Led a team in a high-volume nightclub setting, overseeing service and customer satisfaction.
- Assisted with hiring and training staff while maintaining bar efficiency.
- Supervised bartenders and provided training on cocktail preparation and customer engagement.
- Organized designated areas for each waitress and bartender position every shift.
- Maintained toilet checks, bar wastage, and cut-off sheets.
- Maintained stock levels, handled cash, and balanced tills at the end of the night.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Handled customer complaints and/or refunds when needed.
Education
Graduated -
Helensvale State High School
Gold CoastCertificate II - Kitchens Operations
Helensvale State High School
Gold Coast, QLDCert II Health Support Services & Cert III Health Services Assistant -
TAFE Southport
Gold Coast, QLD 01.2016 - 01.2017
TAFE Southport - Gold Coast, QLD
RSG SITHGAM001
QUEENSLAND
RSA SITHFAB002
Queensland
HLTAID011
Provide First Aid
HLTAID010
Provide Basic Emergency Life Support
HLTAID009
Provide CPR
Skills
- Reliability and firm work ethic
- Initiative and strong attention to detail
- Ability to solve problems & make decisions independently
- Active listening and empathy
- Patience and compassion
- Time management and ability to work independently
- Maintaining client dignity and privacy
- Assistance with activities of daily living
- Meal preparation and feeding assistance
- Infection control and hygiene practices
Timeline
Duty Manager
Beach House Bar & Grill
07.2025 - Current
Bartender/ Bar Supervisor
Pablito's
06.2022 - 01.2025
Food & Beverage Attendant
Crowne Plaza
09.2019 - 03.2020
Cert II Health Support Services & Cert III Health Services Assistant -
TAFE Southport
01.2016 - 01.2017
Hallmark Hospitality
Bar Supervisor - Retro's Nightclub, Bartender -Lost Kingdom, Shooters/Asylum Nightclub, 5 years
Graduated -
Helensvale State High School
Certificate II - Kitchens Operations
Helensvale State High School
TAFE Southport - Gold Coast, QLD
RSG SITHGAM001
QUEENSLAND
RSA SITHFAB002
Queensland
HLTAID011
Provide First Aid
HLTAID010
Provide Basic Emergency Life Support
HLTAID009
Provide CPR