Shae Thomson
Summary
Dynamic retail professional with a proven track record at Tweed Fruit Exchange, and Biotherm at Pacific Fair excelling in customer service management and staff training. Recognized for enhancing store performance and achieving high customer satisfaction through effective inventory control and team motivation. Adept at multitasking and fostering a collaborative work environment. I have run my own business and I have been the admin manager of my husband's businesses. I am the mother of 2 teenagers, I am young at heart and looking for a full time position long term. I am very interested in health and wellness.
Overview
2026
2026
years of professional experience
Work History
Retail Supervisor
Tweed Fruit Exchange
07.2023 - Current
- Supervised daily operations to ensure efficient store performance and excellent customer service.
- Trained and mentored new staff on product knowledge and sales techniques.
- Assisted with Staff Rostering.
- Performed bi-weekly stocktake.
- Managed the office to relieve office manager for leave and on Saturdays.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Administration Manager
JT Transport
03.2011 - 03.2016
- Coordinated office operations and streamlined administrative processes to enhance efficiency.
- Managed scheduling for transport logistics, ensuring timely deliveries.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Completed weekly payroll for 5 employees.
- Bookkeeping and BAS
Counter Manager
Biotherm Myer
06.2003 - 12.2011
- Led daily operations of counter, ensuring optimal customer service and product availability.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Executed visual merchandising strategies in line with brand standards to attract customers effectively.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Achieved sales goals through effective communication and demonstration of products.
- Won Counter Manager of the year and Team of the year of L'Oreal Australia.
Owner/Operator
Enkido Online Skincare
07.2012 - 2020
- Developed and executed innovative skincare product formulations to enhance customer satisfaction.
- Managed daily operations, including inventory control and supply chain logistics for efficient service delivery.
- Implemented marketing strategies across digital platforms to increase brand visibility and customer engagement.
- Analyzed customer feedback to refine product offerings, leading to improved sales performance.
Assistant Manager
McDonald's Restaurant
1998 - 2003
Education
High School Diploma - Tourism
Benowa High School
Benowa, QLD11.1996
Skills
- Customer service management
- Store organization
- Inventory control
- Technology proficiency
- Cash handling and reconciliation
- POS terminal operation
- Product merchandising
- Team building and motivation
- Superior work ethic
- Adaptable to changing demands
- Flexible work schedule
- Physical stamina
- Merchandise quality assurance
- Delegation and supervision
- Scheduling and timekeeping
Timeline
Retail Supervisor
Tweed Fruit Exchange
07.2023 - Current
Owner/Operator
Enkido Online Skincare
07.2012 - 2020
Administration Manager
JT Transport
03.2011 - 03.2016
Counter Manager
Biotherm Myer
06.2003 - 12.2011
Assistant Manager
McDonald's Restaurant
1998 - 2003
High School Diploma - Tourism
Benowa High School