Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Certification
Timeline
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Shae Tyler

Shae Tyler

Southbank

Summary

Experienced within the hospitality and tourism industry, over my 6 years of knowledge, I achieved a level 6 diploma in hotel management, being fully trained in food & beverage, front office, reservations and house keeping. My biggest achievement was my last role, where I was the reservations coordinator at the tourism destination Hobbiton movie set. I have a wide range of skills, including a great willingness to learn, communication, teamwork, and attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Travel & Sales Consultant

Nexus DMC
09.2024 - Current
  • My responsibilities within this role included, creating personalized itineraries, and promoting travel-related products to meet sales targets.
  • My role involves managing the end-to-end booking process using Global Distribution Systems (GDS).
  • I provide expert guidance on travel documentation, visa requirements, and health advisories to ensure seamless travel experiences for clients.
  • Additionally, I focus on building and maintaining strong client relationships, which drives repeat business and referrals.

Reservations Coordinator

Hobbiton Movie Set
10.2022 - 05.2024
  • Within this role, I ran the day-to-day operations of reservations, dealing with any inquiries my team comes to me with and also making sure all bookings were made to a high standard
  • Making sure my team has all the tools to succeed in there roles.
  • I also dealt with any high end clients that may be coming through.

Reservations Assistant

Hobbiton Movie Set
05.2021 - 10.2022
  • My duties included making reservations via phone or email for customers from all around the world to a high standard
  • Also helping with customer inquiries to ensure they get the best customer service experience possible
  • I also helped in the ticketing office, which is where customers check in for there tour, really setting the experience for the guest

Food & Beverage Attendant

Travelodge Docklands
08.2019 - 02.2020
  • My duties included serving customers to a high standard and making sure they were looked after
  • I also help out as a room service attendant, cooking and delivering food
  • This role was part of my hotel industry placement through my studies

Reservations Assistant

Hobbiton Movie Set
11.2017 - 02.2019

Education

Level 6 Diploma - food service, food production, front office, reservations, housekeeping

Pacific International Hotel Management School
05.2021

NCEA Level 2 -

Matamata College
11.2017

Skills

  • Reservations
  • Strong negotiation
  • Itinerary creation
  • Teamwork and collaboration
  • Time management
  • Communication Skills
  • Microsoft Office
  • Customer Service
  • Willingness to learn
  • Attention to detail

Personal Information

Nationality: New Zealand

Hobbies and Interests

  • Hobbies I enjoy outside of work are playing rugby & basketball when I can. I also follow most sports. I have a passion for health and fitness and enjoy working out daily and learning about nutrition. Finally, I enjoy time with my friends & family and exploring new areas.

Certification

First aid course - St Johns

Host responsibility - Service IQ

Intermediate Microsoft office course - Mircosoft



Timeline

Travel & Sales Consultant

Nexus DMC
09.2024 - Current

Reservations Coordinator

Hobbiton Movie Set
10.2022 - 05.2024

Reservations Assistant

Hobbiton Movie Set
05.2021 - 10.2022

Food & Beverage Attendant

Travelodge Docklands
08.2019 - 02.2020

Reservations Assistant

Hobbiton Movie Set
11.2017 - 02.2019

NCEA Level 2 -

Matamata College

Level 6 Diploma - food service, food production, front office, reservations, housekeeping

Pacific International Hotel Management School

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Shae Tyler