Shae Tyler
Southbank
Summary
Experienced within the hospitality and tourism industry, over my 6 years of knowledge, I achieved a level 6 diploma in hotel management, being fully trained in food & beverage, front office, reservations and house keeping. My biggest achievement was my last role, where I was the reservations coordinator at the tourism destination Hobbiton movie set. I have a wide range of skills, including a great willingness to learn, communication, teamwork, and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel & Sales Consultant
Nexus DMC
09.2024 - Current
- My responsibilities within this role included, creating personalized itineraries, and promoting travel-related products to meet sales targets.
- My role involves managing the end-to-end booking process using Global Distribution Systems (GDS).
- I provide expert guidance on travel documentation, visa requirements, and health advisories to ensure seamless travel experiences for clients.
- Additionally, I focus on building and maintaining strong client relationships, which drives repeat business and referrals.
Reservations Coordinator
Hobbiton Movie Set
10.2022 - 05.2024
- Within this role, I ran the day-to-day operations of reservations, dealing with any inquiries my team comes to me with and also making sure all bookings were made to a high standard
- Making sure my team has all the tools to succeed in there roles.
- I also dealt with any high end clients that may be coming through.
Reservations Assistant
Hobbiton Movie Set
05.2021 - 10.2022
- My duties included making reservations via phone or email for customers from all around the world to a high standard
- Also helping with customer inquiries to ensure they get the best customer service experience possible
- I also helped in the ticketing office, which is where customers check in for there tour, really setting the experience for the guest
Food & Beverage Attendant
Travelodge Docklands
08.2019 - 02.2020
- My duties included serving customers to a high standard and making sure they were looked after
- I also help out as a room service attendant, cooking and delivering food
- This role was part of my hotel industry placement through my studies
Reservations Assistant
Hobbiton Movie Set
11.2017 - 02.2019
Education
Level 6 Diploma - food service, food production, front office, reservations, housekeeping
Pacific International Hotel Management School
05.2021
NCEA Level 2 -
Matamata College
11.2017
Skills
- Reservations
- Strong negotiation
- Itinerary creation
- Teamwork and collaboration
- Time management
- Communication Skills
- Microsoft Office
- Customer Service
- Willingness to learn
- Attention to detail
Personal Information
Nationality: New Zealand
Hobbies and Interests
- Hobbies I enjoy outside of work are playing rugby & basketball when I can. I also follow most sports. I have a passion for health and fitness and enjoy working out daily and learning about nutrition. Finally, I enjoy time with my friends & family and exploring new areas.
Certification
First aid course - St Johns
Host responsibility - Service IQ
Intermediate Microsoft office course - Mircosoft
Timeline
Travel & Sales Consultant
Nexus DMC
09.2024 - Current
Reservations Coordinator
Hobbiton Movie Set
10.2022 - 05.2024
Reservations Assistant
Hobbiton Movie Set
05.2021 - 10.2022
Food & Beverage Attendant
Travelodge Docklands
08.2019 - 02.2020
Reservations Assistant
Hobbiton Movie Set
11.2017 - 02.2019
NCEA Level 2 -
Matamata College
Level 6 Diploma - food service, food production, front office, reservations, housekeeping
Pacific International Hotel Management School
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