Shae Weber
Electrona,TAS
Summary
Experienced and results-driven professional with a diverse background in Finance, Claims Consulting, and Customer Service. Proven ability to analyse financial data, manage claims processes, and lead customer service teams to deliver exceptional results. Adept at building strong client relationships, improving operational efficiency, and providing strategic solutions to complex challenges. Strong communication and organizational skills with a focus on delivering high-quality service and fostering team collaboration. Committed to driving organisational success through attention to detail, problem-solving, and continuous improvement.
Overview
3
3
years of professional experience
Work History
Finance Officer
Royal Automobile Club Of Tasmania
04.2024 - Current
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Communicated and resolved disputes with stakeholders regarding outstanding invoices, payments and adjustments.
Claims Consultant
Royal Automobile Club Of Tasmania
03.2023 - 04.2024
- Accurately entered member information, member details, and other relevant data into the system.
- Identified any potential issues or discrepancies in claims and addressed them promptly.
- Used company software tools to lodge claims in compliance with internal procedures and industry standards.
- Balanced efficiency with empathy, addressing member concerns while managing time effectively.
- Used clear and concise communication to minimize call duration without sacrificing service quality.
- Explained the claims process and any steps required on the member's part.
- Answered incoming calls, addressing members' queries regarding their claim status
Customer Service Supervisor
JB Hi-Fi
05.2022 - 03.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Certificate - Mental Health
Mental Health First Aid
03-2025
Law
Elizabeth College
Hobart, TAS11-2022
Skills
- Clear Verbal Communication
- Strong Written Communication
- Workflow Optimization
- Analytical Problem Solving
- Skilled in Streamlining Microsoft 365
- Effective Team Collaboration
- Cheerful Demeanor
Accomplishments
I was awarded employee of the year at JB Hi-Fi for consistently exceeding performance expectations, demonstrating leadership, delivering exceptional results, and fostering a positive, collaborative work environment.
Timeline
Finance Officer
Royal Automobile Club Of Tasmania
04.2024 - Current
Claims Consultant
Royal Automobile Club Of Tasmania
03.2023 - 04.2024
Customer Service Supervisor
JB Hi-Fi
05.2022 - 03.2023
Certificate - Mental Health
Mental Health First Aid
Law
Elizabeth College
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