Shaela Kris Ward-Cartier
Perth
Summary
Recognized for exceptional interpersonal communication, driving positive customer experiences and fostering team collaboration. Committed to upholding industry regulations and ensuring the highest quality standards are met.
Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & PM Assistant/Reception
Ray White Aldridge & Associates
09.2025 - Current
- Led project planning initiatives, ensuring alignment with client objectives and timelines.
- Coordinated cross-functional teams to enhance collaboration and streamline project execution.
- Developed comprehensive project documentation, enhancing transparency and stakeholder engagement.
- Utilized project management software to maintain accurate schedules and improve workflow efficiency.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated property maintenance requests, ensuring timely resolution and enhanced tenant satisfaction.
- Conducted property inspections to identify maintenance needs and ensure compliance with safety standards.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Implemented procedures for handling customer feedback, improving overall satisfaction ratings.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Inspection Officer
Lj hooker residential
02.2025 - 08.2025
- Conducted regular inspections of rental units to identify maintenance needs and schedule repairs.
- Inspected vacant units prior to move-in dates to ensure they were clean and ready for occupancy.
- Created detailed property listings that accurately described the features of each unit.
- Conducted periodic audits of work processes to identify areas of improvement in the quality system.
- Inspected and monitored production activities to ensure compliance with quality standards.
- Analyzed and reported on product defects, problems and discrepancies.
- Identified potential risks associated with non-compliance of regulatory requirements and industry standards.
- Ensured that corrective action is taken when deviations from established standards are identified.
- Monitored production processes to ensure quality control regulations were met.
- Scheduled inspections of products and associated components to include quality project management and oversight.
- Recommended necessary corrective actions, based on inspection results.
- Wrote test and inspection reports describing results, recommendations, and needed repairs.
Part time supervisor
Rebel Sports
03.2022 - 01.2025
- Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records.
- Supervised staff members to ensure compliance with company policies and regulations.
- Resolved customer service escalations in-person and by phone.
- Provided superior customer service and maintained a professional attitude in all interactions with customers.
- Utilized interpersonal communication skills to successfully resolve customer complaints.
- Helped store management with recruiting, identifying talent for associate positions.
- Drove positive customer experiences by building customer relationships and providing solutions to needs.
- Received truck arrivals by accurately recording and safely handling merchandise.
- Participated in regular safety meetings, safety training, and hazard assessments to reduce accidents or injuries.
Education
High School Diploma - undefined
Butler Collage
Perth, WA11.2021
Skills
- Achieved high compliance training participation rates, enhancing team capabilities Enhanced investigative skills, resulting in improved problem-solving outcomes Delivered comprehensive inspection reports that facilitated informed decision-making Cultivated a strong safety awareness culture, reducing incidents Maintained an exemplary clean driving record, reinforcing safety commitments Optimized inspection protocols, leading to more effective evaluations
Certification
Drivers license
Timeline
Sales & PM Assistant/Reception
Ray White Aldridge & Associates
09.2025 - Current
Inspection Officer
Lj hooker residential
02.2025 - 08.2025
Part time supervisor
Rebel Sports
03.2022 - 01.2025
High School Diploma - undefined
Butler Collage