Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SHAELA WARD-CARTIER

Perth,Australia

Summary

Highly motivated individual with a proven track record of delivering exceptional customer service, resolving customer issues, and increasing overall customer satisfaction. Skilled in problem-solving and quickly adapting to new technologies. Dedicated professional with experience in customer service and sales, consistently taking initiative and effectively prioritizing tasks to ensure timely project completion. Exceptional interpersonal and communication skills foster successful team collaboration. Versatile professional experienced in overseeing and coordinating operations across multiple departments, adept at optimizing processes, managing performance, and coordinating teams. Demonstrates expertise in developing and implementing strategies to improve efficiency, reduce costs, and drive profitability. Collaborative leader driven to solve problems and possesses excellent communication and interpersonal abilities.

Overview

3
3
years of professional experience

Work History

Supervisor/Part Time Retail Assistant

Rebel Sports
07.2022 - Current
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment
  • Operated cash registers to process customer transactions
  • Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
  • Arranged and display merchandise to promote sales
  • Computed sales prices, total purchases, and received and processed cash and credit payment
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires
  • Attended weekly meetings with management to discuss goals, objectives and strategies for improving sales performance
  • Encouraged customers to sign up for store loyalty programs
  • Received incoming shipments of merchandise from vendors or suppliers, verifying contents against invoices or purchase orders
  • Assisted with the training of new staff members, demonstrating procedures for cash handling and customer service standards
  • Provided support with inventory control processes, such as cycle counting and restocking shelves
  • Performed opening and closing duties, such as locking doors, resetting alarm system and counting register funds

Casual Team Member

Zambrero
07.2021 - 03.2022
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Greeted customers and answered questions regarding products and promotions
  • Provided excellent customer service through solving problems and answering questions
  • Provided support to team members to ensure all goals were met in a timely manner
  • Built relationships with customers through providing accurate information on products or services offered
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports

Education

High School Diploma -

BUTLER COLLAGE
12.2022

Skills

  • Resource allocation
  • Networking abilities
  • Attention to detail
  • Conflict resolution
  • Product knowledge
  • Critical thinking
  • Content creation
  • Sales and marketing
  • Task prioritization
  • Budgeting and finance
  • Industry knowledge
  • Training and development
  • Organizational skills
  • Public speaking
  • Interpersonal skills
  • Adaptability and flexibility
  • Problem-solving abilities

Languages

English

References

Ashlee Temple, Manager, (040) 595-9727, ashlee.temple@rebelsport.com.au

Timeline

Supervisor/Part Time Retail Assistant

Rebel Sports
07.2022 - Current

Casual Team Member

Zambrero
07.2021 - 03.2022

High School Diploma -

BUTLER COLLAGE
SHAELA WARD-CARTIER