Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shaelyn Yan

Shaelyn Yan

CBD,QLD

Summary

Proven to excel in customer service and time management, I significantly enhanced guest satisfaction at Liquid Nail Bar. My ability to multitask and foster team collaboration led to a positive, efficient work environment. Skilled in greeting guests and maintaining cleanliness, I consistently exceeded expectations, contributing to repeat business and a supportive team atmosphere.

Overview

2
2
years of professional experience

Work History

Nail Salon Front Desk Clerk

Liquid Nail Bar
Brisbane City
01.2024 - 06.2024
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.

Early Childhood Education Assistant

TOOT Early Learning
Yinchuan, China
04.2022 - 05.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Master of Arts - Education

University of Queensland
Brisbane, QLD
11.2025

Skills

  • Time Management
  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Nail Salon Front Desk Clerk

Liquid Nail Bar
01.2024 - 06.2024

Early Childhood Education Assistant

TOOT Early Learning
04.2022 - 05.2023

Master of Arts - Education

University of Queensland
Shaelyn Yan