Shaelyn Yan
CBD,QLD
Summary
Proven to excel in customer service and time management, I significantly enhanced guest satisfaction at Liquid Nail Bar. My ability to multitask and foster team collaboration led to a positive, efficient work environment. Skilled in greeting guests and maintaining cleanliness, I consistently exceeded expectations, contributing to repeat business and a supportive team atmosphere.
Overview
2
2
years of professional experience
Work History
Nail Salon Front Desk Clerk
Liquid Nail Bar
Brisbane City
01.2024 - 06.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Early Childhood Education Assistant
TOOT Early Learning
Yinchuan, China
04.2022 - 05.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Master of Arts - Education
University of Queensland
Brisbane, QLD11.2025
Skills
- Time Management
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Nail Salon Front Desk Clerk
Liquid Nail Bar
01.2024 - 06.2024
Early Childhood Education Assistant
TOOT Early Learning
04.2022 - 05.2023
Master of Arts - Education
University of Queensland