Shaermy Joseph Roosevelt
Melbourne,Australia
Summary
Certified Salesforce Industries (Vlocity) Developer with over 17 years of CRM experience, including 5 years in Salesforce and 12 years in Oracle Siebel CPQ. Skilled in configuring Enterprise Product Catalog (EPC), implementing guided selling, pricing rules, promotions and developing OmniStudio components such as OmniScripts, DataRaptors, Integration Procedures and FlexCards. Experienced in both Agile and Waterfall methodologies, with a strong background in leading teams, analyzing complex business requirements, managing deployments using CI/CD pipelines and providing ongoing operational support, resolve issues and ensure successful achievement of project goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vlocity CPQ Lead Developer,Telstra
Accenture
Melbourne, Australia
08.2020 - 11.2024
- Configured product catalog structures, attributes and pricing rules within Vlocity CPQ to support guided selling, promotions and bundled offers.
- Designed and implemented OmniStudio-driven guided processes (OmniScripts, Integration Procedures, DataRaptors, FlexCards) to enable seamless B2C order capture.
- Configured custom objects, record types, page layouts, and validation rules to meet business needs. Designed and implemented Salesforce automation solutions using Flow, Process Builder, and Workflows to streamline and optimize business processes.
- Supported integration with inventory systems via REST APIs and middleware, ensuring accurate order fulfillment.
- Managed Vlocity datapack deployments using Git-based version control and CI/CD pipelines to maintain consistent catalog and CPQ configuration across environments.
- Collaborated with solution architects and product owners to refine technical designs, ensuring scalability, compliance with business rules and alignment with business objectives.
- Mentored developers and testers, providing technical guidance on OmniStudio best practices and CPQ troubleshooting.
- Monitored the post-deployment phase to ensure feature stability in production, promptly addressing issues and resolving 15+ critical production incidents within SLAs, ensuring system stability and minimal downtime.
Salesforce Analyst/Developer,Telstra
Accenture
Melbourne, Australia
11.2019 - 08.2020
- Gathered and translated business requirements into user stories and technical specifications for CPQ, EPC, Sales and Service Cloud features.
- Contributed to OmniStudio development by building and testing OmniScripts, DataRaptors, and Integration Procedures to capture and process order data.
- Created various Custom Objects and Custom Fields. Implemented Object level security and Field level security.
- Administered and managed Salesforce user accounts, profiles, roles, permissions and security settings.
- Developed case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case.
- Worked in CRM Business processes like Campaign Management, Lead Management and Case Management.
- Partnered with developers and architects to design and validate CPQ/Order Management solutions that aligned with Telstra’s business objectives.
- Conducted UAT, defect triage and regression testing for CPQ, Sales and Service Cloud enhancements, ensuring smooth deployments to production.
Vlocity Comms cloud Developer, Belong
Accenture
India
07.2018 - 11.2019
- Developed and implemented capabilities for Order Capture, Commercial Order Management, Dynamic Order Decomposition and Order Orchestration, ensuring seamless integration with external systems and Vlocity CPQ for a range of product configurations.
- Configured Belong Enterprise Product catalog using Vlocity CPQ.
- Led end-to-end testing (unit, integration, and UAT) for Order Management and Vlocity CPQ solutions, identifying and resolving key issues.
- Facilitated multiple client demos and delivery walkthroughs, securing sign-offs for over 95% of features, ensuring alignment with business objectives.
- Digital transformation program migrating mobile services from legacy systems to Salesforce, utilizing Salesforce Industries (Vlocity) CPQ and Order Management (OM) for order processing.
CPQ Developer,Telstra
Siebel
India
07.2007 - 07.2018
- Managed the Siebel product catalog, configuring products and services for agent and customer use including Products, Product Promotion, Discount Matrix, Bundles, Class, Attributes, Volume discount, aggregate discount, attribute adjustment, Constraint rules, Validation rules, Compatibility and Eligibility rules.
- Implemented pricing models, including discounts, price rules and promotional offers that apply to the configured products.
- Acted as the Product SME for Siebel-related initiatives, including product launches and catalog simplifications.
- Collaborated with QA teams to ensure comprehensive testing and defect resolution.
- Assessed release notes for Siebel upgrades, performed health checks post-release and raised service requests for patches.
- Improved product configuration performance by refining product rules and validation logic, resulting in a 25% faster system response time.
- Implemented preventive measures to address recurring issues, reducing similar bugs by 40% and enhancing system reliability.
- Troubleshot and fixed 80+ high-priority bugs, ensuring seamless functionality across product catalogs, pricing models, and order management processes.
- Siebel CRM B2C Order Management implementation for Telstra, including migration of 7 million customers.
Education
Bachelor of Technology -
Bharathiyar College of Engineering and Technology
India05.2007
Skills
- Vlocity CPQ
- OmniStudio implementation
- Salesforce Development
- Salesforce Integration
- Agile and Scrum Methodologies
- Oracle Siebel CPQ
- User acceptance testing and quality assurance
- Order Management (OM)
- JIRA
- Confluence Documentation
- Git Version Control
Professional Highlights
- Salesforce Industries (Vlocity) CPQ & EPC: Hands-on experience configuring Enterprise Product Catalog, guided selling flows, pricing rules, promotions, product structures, attributes, and rules engine with strong troubleshooting skills in product catalogs and order processes.
- OmniStudio Development: Experience in building OmniScripts, DataRaptors, Integration Procedures and FlexCards to support order capture, guided selling and customer onboarding journeys.
- Salesforce Development: Experience in managing Salesforce user accounts, profiles, permission sets, role hierarchies and page layouts. Skilled in Salesforce customizations, including objects, fields, workflows and automation tools such as Flow, Process Builder and Workflow Rules. Have basic experience in Apex.
- Stakeholder Engagement & Client Management: Proficient in building strong relationships with stakeholders and clients, effectively gathering requirements, managing expectations, designing and delivering tailored solutions that align with business objectives.
- Oracle Siebel CPQ Expertise: 12+ years configuring Siebel product catalog and pricing rules; leveraged past expertise to accelerate Salesforce CPQ and EPC implementations.
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified OmniStudio Developer
- Salesforce Certified AI Associate
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified OmniStudio Consultant
- Salesforce Certified Industries CPQ Developer
Timeline
Vlocity CPQ Lead Developer,Telstra
Accenture
08.2020 - 11.2024
Salesforce Analyst/Developer,Telstra
Accenture
11.2019 - 08.2020
Vlocity Comms cloud Developer, Belong
Accenture
07.2018 - 11.2019
CPQ Developer,Telstra
Siebel
07.2007 - 07.2018
Bachelor of Technology -
Bharathiyar College of Engineering and Technology