Summary
Overview
Work History
Education
Skills
Languages
Work Rights
Details
References
Certification
Timeline
Generic
SHAFALI SAINI

SHAFALI SAINI

Sunshine,VIC

Summary

Dedicated and results-driven professional with a successful track record as an Online Manager at Woolworth's. Now, eagerly transitioning to a full-time career in the beauty industry to follow passion for beauty training and services. Seeking opportunities to leverage management and customer service skills to excel in this exciting field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER ONLINE

Woolworth's Pty ltd
11.2019 - Current
  • Successfully managing online operations, ensuring efficient order fulfillment and exceptional customer service
  • Leading team of 15 employees, overseeing their training and performance
  • Always achieved optimal order targets across zone with high numbers and remained at top
  • Providing excellent customer service to all customers & ensuring that customers are happy with resolution given
  • Manage and implement price changes with channel as required
  • Identify new business opportunities/customers with view to gain incremental business
  • Preparing and submitting the day end feedback to the store manager & working together towards area of improvement to achieve 100% customer satisfaction.

Beauty Therapist

Lakme Spa & Salon
08.2014 - 10.2019
  • Provided exceptional beauty services to clients, such as threading, waxing, facial treatments, manicures and pedicures, to clients
  • Performed bridal makeups on Indian brides and applying eyelashes
  • Preps products for application, including creams, lotions, gels, and masks
  • Assisted clients in maintaining appropriate appearance
  • Cleans, maintains appearance and condition of salon and spa space
  • Stayed up-to-date with industry trends and incorporated them into client consultation and services.

Education

Certificates - Skin Treatments

Beauty Comes True Academy
Queensland
04.2024

Certificate - Permanent Cosmetics And Tattooing

Golden Brows Academy
Melbourne, VIC
12.2023

Certificate - Eyelash Extensions

Lock Lash
Melbourne, VIC
11.2023

Certificate 4 in Beauty Therapy -

Southern Academy
Australia
04.2023

Certificate in Cosmetology - Cosmetology

Guru Nanak Dev University
India
04.2014

Diploma in fashion designing -

Guru Nanak Dev University
India
04.2013

Bachelor of Commerce -

Guru Nanak Dev University
India
04.2012

Skills

    • Computer Skills
    • Beauty enhancing skills
    • Effective Time Management
    • Leadership and Teamwork
    • Communication Skills
      • Customer Service
      • Cost Reduction
      • Team motivation
      • Team Development
      • Customer rapport

Languages

English
Hindi
Punjabi

Work Rights

Unlimited Permanent resident visa 190

Details

10 Gayle Close, Sunshine west, Melbourne, 3020

References

  • Anu Gujral, Woolworths, North Melbourne, 0424324545
  • Shaina Mahajan, Lakme salon & spa, India, +91 7009402478

Certification

  • [Semi-Permanent Makeup] [Golden Brows Academy]-[January,2024]


-Microblading/Ombre brows/Combination brows/

-Nano-machine hair-stroke's

-Lip blush

-Eyeliner



  • [Beauty & Skin Treatments],[Beauty Comes True Academy] -[Completing in April 2024]


-Facials & Jelly masks

-Micro needling

-BB Glow

-Dermaplaning

-Chemical & Herbal Peels

-Intimate Whitening



  • [Eyelash Extensions], [Lock Lash] - [November,2023]


-Eyelash extensions



  • [Certificate 4 in Beauty Therapy], [Southern Academy] - [April,2023]


-Brow lamination & tint

-Lash lift & Tint

-Waxing,

-Threading

-Manicures & Pedicures.

Timeline

ASSISTANT MANAGER ONLINE

Woolworth's Pty ltd
11.2019 - Current

Beauty Therapist

Lakme Spa & Salon
08.2014 - 10.2019

Certificates - Skin Treatments

Beauty Comes True Academy

Certificate - Permanent Cosmetics And Tattooing

Golden Brows Academy

Certificate - Eyelash Extensions

Lock Lash

Certificate 4 in Beauty Therapy -

Southern Academy

Certificate in Cosmetology - Cosmetology

Guru Nanak Dev University

Diploma in fashion designing -

Guru Nanak Dev University

Bachelor of Commerce -

Guru Nanak Dev University

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SHAFALI SAINI