SHAFANA SALSABILA
Sydney,NSW
Summary
Injury Management Specialist with 3 years of experience in the Workers' Compensation sector, specialising in coordinating rehabilitation programs and facilitating safe, sustainable return-to-work outcomes. Recognised for strong communication and coaching skills, with a commitment to educating internal and external stakeholders on claims processes and injury prevention strategies. Compassionate, detail-oriented, and driven to contribute to improved outcomes and best practices in injury management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Injury Management Specialist
Employers Mutual Limited
05.2024 - Current
- Collaborated with case managers to design and implement tailored, holistic rehabilitation plans, supporting injured workers' recovery and return-to-work goals.
- Conducted thorough reviews of claims to assess the necessity of medical treatment requests and ensure timely decisions in line with standard guidelines.
- Developed and delivered training packages on injury management, improving communication and care coordination across teams.
- Liaised with injured workers, medical professionals, and legal representatives to address barriers and facilitate efficient recovery and return-to-work outcomes.
- Provided expert advice and resources to team members and internal stakeholders on injury management strategies and best practices.
- Mentored 3+ team members through structured coaching plans, supporting professional development aligned with injury management goals.
- Partnered with team leaders and technical specialists to identify knowledge gaps and implement strategies to enhance capability and performance.
- Led regular claim reviews with internal stakeholders to evaluate treatment plans and ensure appropriate return-to-work strategies.
- Monitored injury management metrics to ensure timely claims processing and compliance with legislative requirements.
Case Manager
Employers Mutual Limited
06.2022 - 05.2024
- Proactively managed a portfolio of tail-end claims by developing tailored injury management plans, resulting in successful recoveries and return-to-work outcomes.
- Collaborated with injured workers, employers, and healthcare providers to support medical management and facilitate suitable return-to-work arrangements.
- Delivered education and resources to employers and employees on injury prevention strategies and safe return-to-work procedures.
- Resolved disputes related to claim processes, decisions, and entitlements—balancing advocacy for injured workers with the financial integrity of the Workers’ Compensation Scheme.
- Mentored new starters on company workflows and policies to ensure a smooth and effective onboarding process.
- Designed and presented learning bytes to support the ongoing professional development of team members.
- Participated in internal pilot projects, providing feedback on feasibility and contributing to the successful implementation of programs across the business.
- Partnered with Injury Management Specialists, Technical Specialists, and Team Leaders to peer-review treatment requests and assess medical management strategies.
- Supported compliance tracking of injury-related metrics, contributing to the team’s consistent achievement of monthly performance targets.
Rehabilitation Consultant (Work Placement)
Kairros Rehabilitation
10.2021 - 11.2021
- Collaborated with a team of rehabilitation consultants to support individuals with a disability or injury in achieving their vocational and return-to-work goals.
- Conducted counselling sessions to help clients understand and adapt to changes in their personal and professional circumstances.
- Assisted in the completion of vocational assessments to identify suitable career pathways and employment options.
- Researched and analysed current labour market trends to inform tailored career planning and goal setting.
- Developed progress reports and Return-to-Work plans to establish, track, and review recovery and vocational milestones.
- Identified and addressed individual barriers to support efficient and sustainable client recovery.
- Co-managed a vocational assessment and reporting database with a team of 3+, ensuring timely delivery of documentation and improved client outcomes.
- Liaised with healthcare professionals, treatment providers, and stakeholders to coordinate recovery efforts and optimise return-to-work strategies.
Education
Graduate Diploma - Rehabilitation Counselling
University of Sydney
12.2021
Bachelor - Psychological Science
UNSW
12.2020
Higher School Certificate -
Beverly Hills Girls High School
12.2017
Skills
- Bilingual: English and Indonesian
- Microsoft Office (Word, Excel, Powerpoint)
- GuideWire
- Case Management
- Active Listening
- Mentoring
- Customer service
- Problem-solving
Certification
- White Card, 2016
- First Aid Certification, 2021
References
Contact details supplied upon request
Timeline
Injury Management Specialist
Employers Mutual Limited
05.2024 - Current
Case Manager
Employers Mutual Limited
06.2022 - 05.2024
Rehabilitation Consultant (Work Placement)
Kairros Rehabilitation
10.2021 - 11.2021
Graduate Diploma - Rehabilitation Counselling
University of Sydney
Bachelor - Psychological Science
UNSW
Higher School Certificate -
Beverly Hills Girls High School
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