Shafeena Rafiq
Alice Springs
Summary
Property Manager with more than 5 years of experience in diverse environments, excelling in communication, relationship management, and regulatory compliance. Demonstrates strong multitasking and problem-solving abilities, with a history of enhancing operational efficiencies and fostering team collaboration. Committed to leveraging interpersonal skills and attention to detail to achieve success in property management.
Diligent property manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Diligent Property manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
9
9
years of professional experience
Work History
Property Manager
Century 21 Real Estate
02.2019 - 05.2024
- Conducting inspections of properties and liaising with tradespeople to organize maintenance and repairs as required
- Collect rent timely, oversee maintenance, inspect properties, list units, enhance tenant satisfaction
- Managed diverse property portfolio, optimizing tenant satisfaction and retention rates
- Implemented cost-effective maintenance strategies, resulting in substantial savings for property owners
- Pioneered digital property management solutions, streamlining operations and enhancing communication
- Developed creative marketing strategies to attract high-quality tenants and reduce vacancy periods
- Fostered strong relationships with tenants, owners, and contractors, ensuring smooth property operations
- Led cross-functional teams to resolve complex property issues efficiently
- Analyze market trends to set competitive rent prices
- Conducted thorough property inspections, identifying areas for improvement and preventive maintenance
Business Customer Service Consultant
Vodafone New Zealand
01.2015 - 01.2019
- Gained knowledge of 3 different CRM systems operating within the company with 3 skill sets
- Obtained NZQA Contact Centre Level 4 Certificate
- Resolved escalated customer issues quickly to drive client retention
- Addressed billing and general accounts queries
- Provided information on new products and services
- Directed inbound calls to designated individuals or departments
- Answered multiple inbound calls per day to address customer inquiries and resolve issues
- Monitored call quality and provided feedback through Right Now
- Managed quality communication, customer support, and product representation for each client
- Provided technical assistance when faults occurred
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service
- Achieved top satisfaction, retention, and referral rankings on a consistent basis
- Consulted with upset customers to determine best methods to resolve service and billing issues
Education
Certificate in Business L-4 - Administration and Technology
NZQA
AUCKLAND, NEW ZEALANDCertificate in Contact Centre L-3 -
NZQA
AUCKLAND, NEW ZEALANDSkills
- Organization
- Time management
- Communication
- Computer proficiency
- Property inspections
- Payment collection
- Property management
- Customer service-focused
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Hiking
- Exercise
- Movies
- Shopping
- Cooking
- Traveling
- Reading
Timeline
Property Manager
Century 21 Real Estate
02.2019 - 05.2024
Business Customer Service Consultant
Vodafone New Zealand
01.2015 - 01.2019
Certificate in Contact Centre L-3 -
NZQA
Certificate in Business L-4 - Administration and Technology
NZQA
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