Shafeen Raiyan Kabir
Sydney,NSW
Summary
As an international student, I seek to build my professional experience by working in positions that involve interacting with customers directly and carrying out tasks behind the scenes to improve their experiences. I am devoted to being dependable, hardworking, punctual, and enthusiastic; traits which make me valuable on any team.
Currently, I am looking for part time jobs in retail sales, customer service and kitchen assistance that concentrate on delivering excellent client care and creating a positive and hard-working atmosphere where customer satisfaction can be enhanced.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Janasheba Foundation (NGO)
01.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Volunteer
Bangladesh Youths Society
04.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Salesperson
Insaaf Supermarket
03.2022 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Diploma Leading To Bachelor In IT - Information Technology
University of Technology Sydney
235 Jones Street, Broadway NSW 2007 Higher Secondary Education - Science
BAF Shaheen College
Dhaka, Bangladesh 01.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Payment Processing
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Volunteer
Bangladesh Youths Society
04.2023 - 11.2023
Salesperson
Insaaf Supermarket
03.2022 - 08.2022
Customer Service Representative
Janasheba Foundation (NGO)
01.2021 - 01.2024
Diploma Leading To Bachelor In IT - Information Technology
University of Technology Sydney
Higher Secondary Education - Science
BAF Shaheen College
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