SHAFFALI GARG
Blacktown
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Powerhouse Museum
08.2023 - Current
- Allocating duties and conducting briefings of Security Officers to ensure they are aware of day's activities and any relevant issues.
- Supervising and monitoring the performance and competencies of Security Officers and provide support, advice, training and counselling as appropriate.
- Monitoring the operations of the Control Room and Gatehouse to ensure that alarms are responded to and records kept.
- Maintaining a thorough and ongoing check on all security and emergency equipment and systems and follow-up to ensure equipment faults are rectified as promptly as possible.
- Ensuring that security officers take appropriate action in resolving or reporting incidents or problems that occur.
- Take charge of emergency situations or incidents, with other emergency response staff in accordance with procedures and liaise with emergency services personnel as required.
- Resolving issues and problems of a security nature to minimise inconvenience for visitors, staff and contractors. This may require taking direct action or calling in appropriate personnel to assist.
- Preparing rosters and assisting in projects and general administrative duties of the department as required.
- Managing budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
Security Officer
SNP Protective Security
01.2022 - 08.2023
- Greeting staff and visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Overseeing daily monitoring and patrolling buildings.
- Protecting facility and property guests by regularly circulating premises and monitoring
surveillance feeds. - Regulating vehicle and pedestrian traffic upon entry onto building grounds through electronic
gates. - Protecting business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Checking and verifying photo identification prior to granting facility access.
Security Services Team Leader
Assetlink Services
11.2022 - 07.2023
- Coordinating with the Patrol Team and providing them instructions to respond to the incidents and submitting incident reports.
- Checking access and permits approvals for contractors and permitting entry to approved contractors.
- Gathering information, identifying and implementing resolution, planning follow-up and logging incident reports.
- Producing daily and monthly reports to document security activities and specific incidents and sending them to facilities and management team.
- Monitoring CCTV cameras and assisting local law enforcement representatives by providing them with recorded footage related to incidents.
- Assigning tasks to teams members and other departments, according to the client or centre managements requests.
- Making sure that the teams members are following centre policies and standard operating procedures while dealing with incidents.
- Supervising and monitoring the performance of the team members, and providing training and guidance when required.
- Assisting management and clients with administrative tasks and trying to resolve issues in efficient way to assist tenants, customers and staff.
Security Officer
Assetlink Services
03.2021 - 10.2022
- Greeting customers, retailers and clients and providing directions.
- Patrolling all areas of the premises and look into any suspicious activity while ensuring no unauthorized entry into restricted areas.
- Ensure no unauthorized entry into restricted areas.
- Watching for and assist with any alarming occurrences such as fire alarms and open doors.
- Doing welfare checks with the retailers for any security related issues.
- Attending medical emergencies, theft, property damage and altercation incidents and write reports.
- Administering CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Executing security rules and procedures and calmly and promptly escorting non-compliant individuals out of building.
- Helping to train and mentor new hires.
Security Guard
Onyx Operations
09.2020 - 01.2021
- Identification checks and bag searches for all visitors entering and exiting the facility
- Accompanying visitors to their destination.
- Patrolling areas and checking them for hazards and inappropriate behaviour,
- Providing visitors with information on safety procedures. Documenting all incidents and near-miss events and reporting them to a
senior supervisor.
Education
Diploma of Business - Business And Management
Apeiro Institute
Sydney, NSW02.2024
Masters of Information Technology - Information Technology
Australian Catholic University
Sydney, NSW03.2019
Bachelors of Science - Science Education
Punjab University
India04.2016
Skills
- Team Leadership
- Good Communication
- Trustworthy
- Spontaneity
- Attentive and Observant
- Critical Thinking Skills
- Effective Time Management
- Knowledge of Federal and State Laws
- Advanced ICT skills
- First Aid Certified
- Adaptability
Certification
- Certificate II in security Operations
- First aid and CPR Certified
Timeline
Security Operations Manager
Powerhouse Museum
08.2023 - Current
Security Services Team Leader
Assetlink Services
11.2022 - 07.2023
Security Officer
SNP Protective Security
01.2022 - 08.2023
Security Officer
Assetlink Services
03.2021 - 10.2022
Security Guard
Onyx Operations
09.2020 - 01.2021
Diploma of Business - Business And Management
Apeiro Institute
Masters of Information Technology - Information Technology
Australian Catholic University
Bachelors of Science - Science Education
Punjab University
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