Shafika Mim

Harris Park,NSW

Summary

A final year student of Bachelor of Social Work major in criminology degree. A very passionate about supporting individuals with mental health challenges and disabilities. Seeking a challenging role as a Mental Health Support Worker where she can apply theoretical knowledge, volunteer experiences, and strong interpersonal skills to make a meaningful difference in the lives of others. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

year of professional experience

Certification

Work History

Play Group Assistant

Parramatta Mission Messy Playgroup

Assisted in organising and facilitating weekly playgroup sessions for children.
Engaged children in creative and educational activities such as arts and crafts, storytime, and sensory play.
Supported playgroup leader in setting up equipment, maintaining safe environment, and managing group dynamics.
Communicated with parents to provide updates on their child's participation and any relevant information about upcoming activities.

Volunteer

Parramatta Mission (Meal Plus)

01.2023 - Current

Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Communicated with staff members to stay informed about volunteer opportunities and events.
Organized community events to raise awareness about mental health issues and reduce stigma.
Provided resources and support to individuals experiencing mental health challenges.
Collaborated with team members to develop and implement advocacy initiatives.
Helped disadvantaged and homeless individual by providing quick solutions (food, accommodation, financial counselling)

Education

Bachelor of Arts - Bachelor of Social Work Major in Criminology

Western Sydney University

Parramatta

Skills

Strong interpersonal skills
Effective communication
Team collaboration
Empathy and compassion

Problem-solving abilities
Adaptability and willingness to learn
Organizational and time management skills

Certification

First Aid and CPR Certification
NDIS Worker Orientation Module
WWCC Certificate

Work Experience

Assistant organiser, Sydney alliance
Facilitated workshops and group discussions on topics related to mental health and well-being., Advocated for policy changes to improve access to mental health services in the community., Facilitate relational meetings with other organisations and stakeholders., Coordinated fundraising campaigns and volunteer activities to support underserved populations.

CUSTOMER SERVICE TEAM MEMBER AUGUST 2021- CURRENT

MYER, PARRAMATTA

• Manage large amounts of inbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Dealing with a large number of customers from different background every day.
• Managed the cash register, processed transactions, and documented sales

SALES ASSOCIATE JULY 2021-CURRENT

REVIEW, AUSTRALIA

• Greeted customers, introduced promotional offerings and services, directed customers to racks and store areas.
• Maintain organized, presentable merchandise to drive continuous sales
• Attending phone calls from customers and solving problems
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising
• Managed the cash register, processed transactions, and documented sales
• Maintaining daily and weekly targets and KPI.

References

Available upon request.

Timeline