SHAFIN AHMED
Footscray,VIC
Summary
Dedicated and versatile individual currently pursuing an Enrolled Nurse to Registered Nurse pathway at Torrens University. Possess a strong foundation in customer service and business administration, supported by a completed diploma in Commerce. Multilingual in English, Bangla, Hindi, and Urdu, with a proven track record of delivering exceptional service and maintaining professionalism in high-volume environments.
Demonstrates a customer-centred approach with a focus on achieving satisfaction and providing tailored solutions. Adept at managing multiple priorities, creating effective displays, and handling cash transactions. Possesses excellent communication skills, both oral and written, alongside strong time management and conflict resolution abilities. Committed to continuous learning and skill development, with a goal-oriented mindset and reliability in all tasks.
Experienced in various roles including customer service, food service, and logistics. Known for a positive attitude, reliability, and willingness to take on added responsibilities to contribute to team goals and enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Customer service provider/attendant
WESTERN QUALITY MEATS
03.2023 - 05.2024
- Responsible for sale of products and improving customer services department
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Greeted customers and offered them assistance.
Food service assistance
Holmwood Aged Care
11.2023 - 03.2024
- Responsible for serving food to residents and keeping the kitchen clean
- Directed and evaluated kitchen and food service staff.
- Stocked food and service products, requesting reordering needs through supervisor.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Managed food resources, memorized orders, and coordinated customer service.
- Broke down and cleaned food service areas and equipment after events and returned equipment to proper storage areas.
- Cleaned counters, shelves, walls, furniture and equipment in food service areas.
- Displayed drive to learn and grow as professional in foodservice industry.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner
Customer Service Provider/attendant
EZYMART
08.2021 - 01.2022
- Responsible for customer service providing
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Greeted customers and offered them assistance.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted customers with finding items and storing belongings.
Relocation Labourer
BNE Movers
04.2020 - 08.2020
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed verbal and written instructions to properly move and ship products.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 12kgs t 15kgs.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and other furniture.
- Manoeuvred items carefully through narrow hallways and doorways to prevent damage.
- Maintained clean, orderly work environment free of hazards.
Customer Service Provider/Food Server
Sunshine Kebabs
02.2019 - 10.2020
- Responsible for customer service providing, serving, and cleaning
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Education
Diploma Degree - Nursing
TORRENS UNIVERSITY
Melbourne, VIC2025
DIPLOMA IN COMMERCE -
GRIFFITH COLLEGE
02.2020
Skills
- Safe Food Handling
- Food safety knowledge
- Customer Service
- Automotive detailing
- Strategic Planning
- Relationship Building
- Product Knowledge
- Complaint resolution
- Product and service solutions
- Retail store support
- Money handling abilities
- Problem-solving abilities
- Follow-up skills
- Prioritization
- Critical Thinking
- Customer Relations
- Customer Education
- Customer Service-Oriented
- Loading and unloading
- Verbal and written communication
Availability
- MONDAYS - MORNING/AFTERNOON/NIGHT
- TUESDAYS - MORNING/AFTERNOON/NIGHT
- WEDNESDAYS - MORNING/AFTERNOON/NIGHT
- THURSDAYS - MORNING/AFTERNOON/NIGHT
- FRIDAYS - MORNING/AFTERNOON/NIGHT
- SATURDAYS - MORNING/AFTERNOON/NIGHT
- SUNDAYS - MORNING/AFTERNOON/NIGHT
References
- Jannatul Ferdous Mim, Coles Highpoint branch, Bakery Team member, +61451112501
- Chowdhury Yousha Ibne Alam, Coles Tarneit Central branch, Team Service member, +61432981760
- Saima Alam Shrabonyy (Sky), 0426601607, shrabonyy98@gmail.com
- Rakibul Islam Shafin, 0449225846, rakibshafin77@gmail.com, Support worker, Speed care services
Timeline
Food service assistance
Holmwood Aged Care
11.2023 - 03.2024
Customer service provider/attendant
WESTERN QUALITY MEATS
03.2023 - 05.2024
Customer Service Provider/attendant
EZYMART
08.2021 - 01.2022
Relocation Labourer
BNE Movers
04.2020 - 08.2020
Customer Service Provider/Food Server
Sunshine Kebabs
02.2019 - 10.2020
Diploma Degree - Nursing
TORRENS UNIVERSITY
DIPLOMA IN COMMERCE -
GRIFFITH COLLEGE
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