SHAFIQ AHMAD

• Performs primary network system administration on network servers as needed
• Maintenance of different types of Network devices on field, in office and warehouse
• Managing, Troubleshooting and Configuring Network in 2 offices, warehouse and different site offices
• Managing all IT and non IT Assets by keeping track and record in well-managed and secured environment (software)
• Uses Remote Desktop application and other remote applications to monitor network problems, configurations and installation of different software, remotely fixing issues related to company Email and troubleshooting on all sites and site offices outside Jeddah
• Configuration, maintenance and troubleshooting of different types of software and hardware under any type of circumstances and providing long lasting solution.
• Configured hardware, devices, and software to set up work stations for employees
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Monitored systems in operation and quickly troubleshot errors
• Walked individuals through basic troubleshooting tasks
• Patched software and installed new versions to eliminate security problems and protect data
• Documented and updated known fixes in knowledge base for future reference
• Troubleshot potential problems and eliminated before issues escalated or cascaded
• Explained technical information in clear terms to promote better understanding for non-technical users
• Analyzed issues to identify troubleshooting methods needed for quick remediation
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades
• Maintained servers and systems to keep networks fully operational during peak periods
• Performed encryption, firewalls and patch management to implement and maintain system security

Installation and configuration of Nimbra 640, Nimbra 680 and Nimbra 390 devices for Broadcasting Audio and Video

• Configuration of Nimbra Decoders for customer as per there requirements
• Installation and maintenance of devices software and hardware and online support for customer on demand
• Troubleshooting of complex issues and resolution with help of technical support from vendor and bring positive solution for varieties of issues
• Site Acceptance for initial setup and final execution after successful test run
• Executed successful product delivery, installation and configuration, test run in very remote areas of kingdom
• Successful project delivery of very important TV Studios and Transmitter all over Western Region
• Provided solution for very complex tasks as per requirements of costumer
• Performing Duties in HAJJ season and providing uninterrupted services to customer and 24/7 support for devices.
• Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrence.
• Displayed strong communication and interpersonal skills while visiting clients, jobsite's and consultant offices to support project and business development needs.
• Estimated materials costs and sourcing requirements for project feasibility.
• Acted as contact for client's communication with field personnel.
• Checked technical designs and drawings for adherence to standards
• Recorded daily events and activities in site diary to evaluate process and improve productivity
• Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed
• Gathered data, incorporating into drawings, schematics and maps
• Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Trained users on how to operate components and systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced helpdesk ticketing system, resulting in 10% reduction in support call turnaround time.

• Installing, Configuring and troubleshooting Dynamics AX 2012 for end-users within organization
• Monitoring all activities and transaction in ERP and assist accordingly for any difficulties
• Coordinating with all end-users and key-users for maintenance of all data and transactions made in ERP system in order to provide stability and integrity of data
• Responsible for tracking all transactions made and overall progress in all branches and provide reports on daily bases to ERP Manager
• Provide training to end-users in main head office and all branches for data entry in ERP
• Monitoring errors in all transactions made and rectify it accordingly and forward it to ERP manager in case of any complex issue
• Provide support for Data entry in Branches if needed
• Coordinate with ERP manager and all key managers to provide best solution for best results
• Involve in meetings with Senior Key Managers and coordinate with ERP manager for new ERP system's development and Implementation
• Producing performance reports for System Administrator and Managers for new ERP Program.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Trained users on how to operate components and systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Walked individuals through basic troubleshooting tasks.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware, devices, and software to set up work stations for employees.
• Provided basic end-user troubleshooting and desktop support.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided on-call support for critical issues related to Dynamics AX 2012 ERP system.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.