Summary
Overview
Work History
Education
Skills
Availability
References
Hobbies and Interests
Timeline
Generic

Shafiq Ahmed

OAKS ESTATE,ACT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist

4Wd Supacentre
03.2024 - Current
  • Attending Customer Enquiries both on the phone and emails
  • Managed high call volume approximately 80 while maintaining a courteous and professional demeanor.
  • Process orders taken over the phone or online and in store
  • Track orders with couriers upon customer request
  • Assign orders to store or to warehouse upon customer request
  • Lodge claim for any customer product return, faulty product or warranty issues
  • Update customers about their order status and claim status and resolution outcome
  • Maintain client relationship and warehouse communication via software
  • Meet the daily KPI
  • Attend necessary training for product and service update and development
  • Maintain day to day liaison with team leader and managers
  • Completed relevant product training and workshops.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Sous Chef

Grazing at Gundaroo
  • Preparing food for a la carte service and functions
  • Baking, bread, biscuits, cakes etc
  • Make sauces as per requirement
  • Working on entrée and larder section
  • Handling of food according to food and safety act in a professional manner
  • Making sure the cleanliness and sanitization of the kitchen accordingly
  • Contribution in menu making innovative ideas.

Customer Service Attendant

Metro movers Sydney
  • Furniture moving
  • Driving trucks, loading trucks (experience up to 120 cubic meters), shipping containers both 20 and 40 and modules
  • Visiting customer premises for inspection for the move
  • International packing and wrapping experience.

Team Member

Big W
09.2009 - 06.2010
  • Assist store manager and department manager by loading and unloading goods and also processing them to the right places
  • Worked under pressure during busy shopping hours
  • Customer Service, sales.

Education

Skills

  • Excellent team player
  • Responsibility
  • Good communication skill (English, Bengali & Hindi)
  • The ability to follow instructions learn and help other team members
  • Sociability
  • Proficient at Microsoft suite applications
  • Multi-media
  • Spreadsheets
  • Internet surfing
  • ACT Bus driver Authority
  • WWVP
  • Team Leadership
  • Inventory Management

Availability

Flexible

References

  • Karinya Colvin, Customer Service and Claims Resolution Manager, 1800 88 39 64, kcolvin@4wdsupacentre.com.au
  • Emalee Randall, Assistant Sales Manager, 1800 88 39 64, erandall@4wdsupacentre.com.au

Hobbies and Interests

  • Health and Fitness
  • Cooking, music, watching movie
  • Meet new People, new culture

Timeline

Customer Service Specialist

4Wd Supacentre
03.2024 - Current

Team Member

Big W
09.2009 - 06.2010

Sous Chef

Grazing at Gundaroo

Customer Service Attendant

Metro movers Sydney

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Shafiq Ahmed