Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHAFIQA GULZARI

Mawson Lakes,SA

Summary

Performance-driven and motivated customer service representative with over 5 years of relevant experience across diverse industries, including e-commerce, hospitality, and retail. My background in various customer service roles has instilled in me the importance of fostering genuine connections and delivering exceptional customer service. I am a great team player comfortable thriving in competitive, fast-paced environments. I am polished in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities. Eager to join your team and contribute to the growth of your company.

Overview

7
7
years of professional experience

Work History

Manager

AceFit
03.2019 - Current
  • Managed all aspects of the business, including sourcing, inventory management, product selection, pricing, and budgeting
  • Utilised marketing and promotional strategies to build brand awareness, resulting in an increase in customer base and sales
  • Developed and maintained strong relationships with suppliers and manufacturers to ensure quality products and timely deliveries
  • Analysed sales data and customer feedback to identify trends, improving product offerings and optimising inventory levels.

Customer Service Representative

Datacom
01.2022 - 06.2023
  • Provided exceptional customer service by promptly responding to customer inquiries, concerns, and complaints through various communication channels
  • Assisted customers in navigating through company information, troubleshooting technical issues, and processing service requests with a strong focus on achieving customer satisfaction
  • Maintained a deep understanding of company services, and policies to ensure accurate and consistent information delivery to customers

Disability Support Worker

Gaval
03.2020 - 09.2022
  • Provided compassionate and person-centered care to individuals with disabilities, ensuring their safety, well-being, and dignity at all times
  • Assisted clients with daily living activities whilst fostering their independence and quality of life
  • Implemented individualised care plans and support strategies tailored to each client's unique needs and goals

Barista

Café Aroma Golden
04.2017 - 12.2021
  • Engaged warmly with customers, taking and processing orders accurately, and providing excellent customer service throughout their dining experience.
  • Demonstrated extensive knowledge of the cafe's menu, offering recommendations and upselling to enhance customer satisfaction
  • Maintained a clean and organised cafe environment, to ensure hygiene and safety standards were upheld.

STYLE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

Colette
03.2017 - 07.2020
  • By Colette Hayman
  • Provided personalised styling advice and assistance to customers
  • Maintained visual merchandising standards, ensuring the store's displays were organised, and regularly updated to showcase new arrivals and promotions effectively
  • Assisted with stock management, as well as restocking shelves and maintaining inventory levels
  • Contributed to regular team meetings and training sessions to stay updated on new product releases, sales techniques, and company policies

Education

Bachelor of Psychology
University Of South Australia

Diploma Of Arts
SAIBT

Certificate IV in Disability

Diploma Of Beauty Therapy
One On One Nail Intuition

Skills

  • Efficient and detail-oriented
  • Proactive Self-Starter
  • Verbal and Written Communication
  • Complex Problem Solving
  • High-quality customer service
  • Goal Setting
  • Data Collection and Entry
  • Case documentation

References

Noor Ali: Manager at Cafe Aroma

0474 367 563 

Gen Audit: Manager at Colette

0404 912 442

Daniel MaCkay: Team Leader at Datacom

0452 400 349

Tammy: Owner of One On One Nail Intuition 

0408 377 303

Vicky: Manager GAVAL

0451 161 977

Timeline

Customer Service Representative

Datacom
01.2022 - 06.2023

Disability Support Worker

Gaval
03.2020 - 09.2022

Manager

AceFit
03.2019 - Current

Barista

Café Aroma Golden
04.2017 - 12.2021

STYLE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

Colette
03.2017 - 07.2020

Bachelor of Psychology

Diploma Of Arts

Certificate IV in Disability

Diploma Of Beauty Therapy

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SHAFIQA GULZARI