Summary
Overview
Work History
Education
Skills
Additional Qualifications
References
Timeline
Generic

Shaghayegh Razavi

Hoppers Crossing

Summary

Dynamic and trustworthy individual with 6 years' extensive experience in cash handling and customer service within a food service environment. An effective communicator who has works collaboratively in a perfect manner. Well-versed in handling modern cash registers and POS machines. Effectively handles customer complaints with the aim of ensuring repeat business.

Overview

11
11
years of professional experience

Work History

Individual Support Worker (Disability)

Dutifulcare
11.2023 - 02.2024

CH33015 Certificate III individual support ( disability)


  • Contribute to ongoing skills development using a strengths based approach
  • Facilitate the empowerment of older people
  • communicate and work in health or community services
  • recognise healthy body systems
  • comply with infection prevention and control policies and procedures
  • work with diverse people
  • support community participation and social inclusions
  • facilitate the empowerment of people with disability
  • follow establishment person-centred behaviour supports
  • provide individualized support
  • support independence and wellbeing
  • follow safe work practices for direct client care
  • work legally and ethically

Airport

Cabin Austraila
04.2022 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

CASHIER

PRETTY'S PRIME CUTS
03.2017 - 03.2019
  • Courteously greeted customers and assisted with purchases
  • Operated cash register, received and dispensed correct change to customers
  • Quickly and accurately processed meal orders while developing rapport with customers
  • Resolved customer needs using professionalism and sensitivity.

PIZZA MAKER AND CUSTOMER SERVICE

BILLY'S PADDOCK
03.2015 - 03.2017
  • Maintained a clean work environment to adhere to sanitation standards
  • Created pizzas by topping with the requested ingredients in a fast-paced environment
  • Regulated pizzas going in and out of the oven to ensure they were thoroughly cooked
  • Provided customer service by inputting customer orders, processing credit and cash transactions, and responding to questions and concerns
  • Utilized provided vehicles to deliver food in a safe and efficient manner.

FOOD PREPARER

CRAZY KEBABS
03.2014 - 02.2015
  • Prepared all Kebabs and maintained all company Food Safety & Sanitation guidelines
  • Completed all Hot/Cold food assignments in a thorough, efficient and timely manner
  • Demonstrated skills upon completion of training foundational understanding of products carried preparation and serving suggestions
  • General Cleaning & Maintenance of work area including sweeping, mopping and stock replenishment
  • Displayed and served meals to students and staff as required
  • Ensured the cleanliness of the lunchroom and kitchen areas daily.

FOOD PREPARER/CASHIER - EUROPEAN RESTAURANT

MELBOURNE
02.2013 - 02.2014
  • Prepared food as ordered
  • Maintained a clean station area
  • Restocked and organized inventory
  • Performed other duties as assigned.

Education

HIGH SCHOOL DIPLOMA - LITERATURE AND HUMANITIES

Tehran
01.1994

Skills

  • CASH HANDLING
  • CASH DRAWER BALANCING
  • CUSTOMER SERVICE
  • INVENTORY MANAGEMENT
  • SOLUTION-FOCUSED
  • COMMUNICATION
  • ORDERS HANDLING
  • RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE
  • BILL CALCULATION
  • REPORTS PREPARATION
  • VALID DRIVING LICENCE
  • BARISTA CERTIFICATION

Additional Qualifications

  • RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE, VICTORIAN COMMISSION FOR GAMBLING AND LIQUOR REGULATION, 07/07/18
  • BARISTA COFFEE ART CERTIFICATE, RGIT AUSTRALIA (ROYAL GURKHAS INSTITUTE OF TECHNOLOGY OF AUSTRALIA), 07/05/18
  • BARISTA COFFEE MAKING CERTIFICATE, RGIT AUSTRALIA (ROYAL GURKHAS INSTITUTE OF TECHNOLOGY OF AUSTRALIA), 07/03/18

References

References available upon request

Timeline

Individual Support Worker (Disability)

Dutifulcare
11.2023 - 02.2024

Airport

Cabin Austraila
04.2022 - 10.2022

CASHIER

PRETTY'S PRIME CUTS
03.2017 - 03.2019

PIZZA MAKER AND CUSTOMER SERVICE

BILLY'S PADDOCK
03.2015 - 03.2017

FOOD PREPARER

CRAZY KEBABS
03.2014 - 02.2015

FOOD PREPARER/CASHIER - EUROPEAN RESTAURANT

MELBOURNE
02.2013 - 02.2014

HIGH SCHOOL DIPLOMA - LITERATURE AND HUMANITIES

Tehran
Shaghayegh Razavi