Shagun
58 Melfin Drive, Hillside,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hungry Jack's
Taylors Hill
07.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Chef
Guardian Early Learning Centre
Hillside, VIC
01.2023 - 01.2024
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Store Manager
Teaser Bubble Tea
Point Cook, VIC
03.2020 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Education
Tally PRO -
Diploma of hospitality -
10.2020
Certificate III in cookery -
09.2020
Certificate IV in cookery -
03.2020
Secondary education -
01.2018
Skills
- Ability to learn things quickly and will get easily adapted to that working environment as a team
- Customer Service
- Experienced in working under pressure during busy schedules
- MS Office (Word, Excel, PowerPoint, Access, Outlook)
- Team Building and Leadership
- Work Planning and Prioritization
- Mentoring and Coaching
- Staff training/development
- Adobe Photoshop
- Strong written and verbal communication skills
- Excellent computer skills with the ability pick-up new technologies and systems
- Excellent time management skills
- Store Organization
Certification
- First aid certificate
- Food safety certificate
Personal Qualifications
- Secondary education, 2018, 75%, India
- Tally PRO, A, A
- Certificate III in cookery, 09/2020
- Certificate IV in cookery, 03/21/2020
- Diploma of hospitality, 10/31/2020
Timeline
Chef
Guardian Early Learning Centre
01.2023 - 01.2024
Store Manager
Teaser Bubble Tea
03.2020 - 08.2022
Assistant Store Manager
Hungry Jack's
07.2019 - Current