Shagun Sadana
Gosford,NSW
Summary
Dynamic professional with a proven track record at Amplifon Retail, excelling in customer service and lead generation. Adept at utilizing specialized software for efficient operations while fostering strong client relationships. Recognized for driving revenue growth and enhancing team performance through effective collaboration and strategic sales planning.
Overview
9
9
years of professional experience
Work History
Customer Screening Officer
Amplifon Retail
Erina, NSW
11.2024 - Current
- First point of contact for customers, generating leads and conducting initial hearing tests.
- Communicated with patients to clearly explain screening processes, enhancing patient understanding and comfort.
- Collaborate with audiologists to ensure accurate patient assessments.
- Utilized specialized software to track inventory and manage equipment usage, ensuring availability for efficient operations.
- Maintained detailed records of screening results and patient interactions.
Sales Executive
Pinch by Sonal
01.2022 - 07.2023
- Cultivated relationships with key clients, contributing to revenue growth and exceeding sales targets
- Developed strategic sales plans to penetrate new markets and expand the customer base.
- Operated within a fashion house environment to assist daily operations.
Operation Manager
Hotel In & Out
01.2017 - 11.2018
- Participated in management decision-making for day-to-day operations.
- Oversee and manage all aspects of daily operations to ensure efficiency and profitability
- Monitor and analyze key performance indicators to drive continuous improvement and meet organizational goals
- Lead and motivate a team of employees to uphold high standards of quality, productivity, and customer service.
Education
Masters - Human Resource Management
Xavier school of Management (XLRI)
01.2020
B.A Hons. - Hotel management
Institute of Hotel Management
06.2013
Middle & High School -
HopeTown Girls School
03.2008
Skills
- Screening procedures
- Customer relationship management
- Customer Service
- Order Management
- Lead generation
- Sales Planning
- Report writing
- Software utilization
- Collaborative teamwork
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Customer Screening Officer
Amplifon Retail
11.2024 - Current
Sales Executive
Pinch by Sonal
01.2022 - 07.2023
Operation Manager
Hotel In & Out
01.2017 - 11.2018
Masters - Human Resource Management
Xavier school of Management (XLRI)
B.A Hons. - Hotel management
Institute of Hotel Management
Middle & High School -
HopeTown Girls School