Shagun Sharma
Wollert,VIC
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
TGI Fridays
02.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Cafe All Rounder
APCO Service Station
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Graduate Diploma - Hospitality Management
ANGAD Institute of Technology
Flagstaff, VIC11.2022
Skills
- Adaptable and Flexible
- Customer Service
- Food Preparation and Safety
- Transactions and Cash Handling
- POS Systems Operations
- Preparing Guest Salads
- Dish Preparation
- Kitchen Staff Coordination
- Food Safety Understanding
- Food and Beverage Service
- Check Payment Processing
- Order Accuracy and Delivery
- Workflow Optimization
- Accurate Money Handling
- Bar Terminology
- Portion Standards
- Phone Inquiries
- Hospitality Management
- Cash Handling
- Table Setting Arrangements
- Waiting Tables
- Order Taking
- Restaurant Operation
Timeline
Waitress Supervisor
TGI Fridays
02.2023 - Current
Cafe All Rounder
APCO Service Station
06.2022 - Current
Graduate Diploma - Hospitality Management
ANGAD Institute of Technology
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