Shagun Singh
Wolli Creek,NSW
Summary
Accomplished Sales & Marketing Manager, with more recent Australian experience in Sales Representative and Consulting roles with success converting leads, exceeding sales targets using proactive and ambitious strategies. Decisive, passionate and devoted to outperforming key performance indicators. Attentive, resourceful and accomplished at building an atmosphere of collaboration with all stakeholders and maintaining relationships. Provide every customer with exceptional experiences and promote brand loyalty. Dedicated to complete knowledge of company products and services for optimised customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Brand Ambassador & Trainer
Crossmark Sales And Marketing
Sydney, NSW
11.2023 - Current
- Represented Nestle's Purina product range to multiple supplier venues across Sydney, the Central Coast, Newcastle and Wollongong.
- Built and maintained relationships with store managers and staff through general interactions and education on brand benefits and product information.
- Increased sales growth by 35% within first 6 months in this role with continued growth.
- Inducted new staff and coordinated and facilitated field visits for Nestle Purina Directors.
- Merchandising to improve attractiveness of product displays and negotiated for greater store space.
- Organised and managed inventory to keep necessary levels for sales demand.
- Provided technical solutions to information management team to optimise sales and inventory system.
- Nominated for Stars Award for Crossmark's employee recognition program.
Brand Ambassador
Live Agency
Sydney, NSW
02.2024 - Current
- Demonstrated and communicated product information with confidence and educated consumers about various food and beverages.
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floor sets to increase sales.
- Developed recap reports to communicate insights into competition trends, product introductions and new promotions.
Brand Demonstrator
Crossmark Sales And Marketing
Sydney, NSW
11.2023 - 06.2024
- Demonstrated and explained features, advantages and benefits of various high-end products from Bose and Shark to persuade customers to complete purchases.
- Collaborated and maintained effective working relationships with Harvey Norman and JB-Hi-Fi sales staff to enhance customer experiences and convert sales.
- Spoke with and engaged interested customers with open-ended questions, demonstrated products and provided additional product information specific to customer needs.
- Achieved consistently high sales records above 60% for all products, attained positive customer feedback and was consistently acknowledged by management.
- Used CRM software to communicate with sales and marketing data, track inventory, log scheduled and unscheduled task completion.
Manager
One Stop Pharmacy
01.2012 - 08.2023
- Maximised performance by monitoring daily activities and mentoring team members.
- Coordinated and chaired weekly team meetings.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with suppliers through account development.
- Performed stock take in line with regulatory requirements and hygiene & safety protocols.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
Sales and Marketing Manager
Explore Nepal
01.1994 - 01.2011
- Cultivated and maintained strategic alliances with key B2B partners, government bodies and local stakeholders.
- Integrated trekking community with health, wellness and spirituality experts by developing niche itineraries, such as Full Moon, Traditional Herbal & Tibetan Medicine and Spirituality treks.
- Analysed sales and marketing data for improved strategies.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 50% in sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor's - Commerce & Business Management
Shanker Dev Campus
Kathmandu1993
Skills
- Relationship building and management
- Excellent communication
- Product demonstration
- Customer relations
- Sales growth & expertise
- Coaching & training
- Business growth
- Brand awareness
- Marketing
- Revenue generation
- Campaign management
- Lead generation
- Critical thinking
- CRM systems knowledge & experience
Certification
- Responsible Service of Alcohol, NSW Government - November 2023
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Bengali
Limited Working
Hobbies
Trekking & Travel
Yoga & Spirituality
Reading & International Affairs
Organic Food & Herbal Enthusiast
Music
Timeline
Brand Ambassador
Live Agency
02.2024 - Current
Brand Ambassador & Trainer
Crossmark Sales And Marketing
11.2023 - Current
Brand Demonstrator
Crossmark Sales And Marketing
11.2023 - 06.2024
Manager
One Stop Pharmacy
01.2012 - 08.2023
Sales and Marketing Manager
Explore Nepal
01.1994 - 01.2011
Bachelor's - Commerce & Business Management
Shanker Dev Campus
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