Shah Rukh Rizal
Officer,VIC
Summary
A young and very knowledgeable Manager & Team Leader that has high qualities as well a genuine interest in the sporting and retail background willing to upskill and achieve the best of my abilities and potential.
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am also seeking an opportunity to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in a team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Footlocker
07.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant Manager
Nike Chadstone
12.2022 - 07.2023
- Excellent knowledge in products, accessories, especially footwear.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Maintained internal communication systems and managed corporate email signatures.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Leading and operating Faulty assessments on daily basis.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
Senior Staff Sales Representative
Footlocker
10.2020 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Cash handling helping with open and closes.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent product and footwear knowledge.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Swim School Supervisor
Peninsula Leisure
04.2019 - 07.2022
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created social media content with consistent content and tone
Education
Bachelor - Sports Development
Deakin University
Melbourne, VIC11.2022
Diploma - Sports Development
Holmesglen Institute
Glen Waverley, VIC12.2019
Skills
- Closing Oversight
- Microsoft Office Expertise
- Reviewing Performance
- Merchandising
- Training and Development
- Hiring and Training
- Sales and Marketing
- Employee Coaching and Mentoring
- Managing Multiple Priorities
Certification
- Bachelors & Diploma in Sport and Event Management
- Community Officiating General Principle (AIS)
- Play By The Rules - Child Protection (AIS)
- CPR - (AFAC)
- Active Working With Children's Check
Timeline
Assistant Store Manager
Footlocker
07.2023 - Current
Assistant Manager
Nike Chadstone
12.2022 - 07.2023
Senior Staff Sales Representative
Footlocker
10.2020 - 12.2022
Swim School Supervisor
Peninsula Leisure
04.2019 - 07.2022
Bachelor - Sports Development
Deakin University
Diploma - Sports Development
Holmesglen Institute
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