Shahad Abdallah
Clayton South,VIC
Summary
Adept at front office management and maintaining cleanliness, I excelled in fast-paced environments at Oakdale Dental and Wellness Centre. My adaptability and strong communication skills enhanced patient trust and satisfaction. Leveraging dental terminology knowledge and a continuous improvement mindset, I significantly contributed to team efficiency and service quality.
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Oakdale Dental and Wellness Centre
10.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Kebab Maker
Kebab on High
01.2020 - 08.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in menu development, incorporating customer feedback to create innovative and popular dishes.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering recommendations based on preferences.
- Trained new employees in proper food handling techniques and company policies, fostering a positive work environment.
- Collaborated with team members to ensure smooth operations during peak hours, contributing to an enjoyable dining experience for customers.
- Enhanced customer satisfaction by preparing high-quality kebabs using fresh ingredients and authentic recipes.
- Wiped down food surfaces and used disinfectants to minimize spread of germs while maintaining kitchen cleanliness.
KFC
KFC
03.2019 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Year 12
North Geelong Secondary College
Geelong, VIC11-2022
Skills
- Phone and email etiquette
- Temperature control proficiency
- Dental terminology
- Adaptability to changes
- Excellent multitasking capability
- Continuous improvement mindset
- Punctual and reliable
- Appointment scheduling
- Cooking equipment operation
- Maintaining cleanliness
- Front office management
- Strong communication
Timeline
Dental Receptionist
Oakdale Dental and Wellness Centre
10.2022 - 01.2023
Kebab Maker
Kebab on High
01.2020 - 08.2022
KFC
KFC
03.2019 - 10.2020
No Degree - Year 12
North Geelong Secondary College
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