Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AVAILABILITY
Generic

SHAHAD ALSAMAANI

Melbourne

Summary

Extensive experience of 3 years in customer service along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.

Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Legal Assistant Volunteer

Refugee Legal
03.2025 - 05.2025
  • Drafted legal documents, ensuring compliance with immigration laws and regulations.
  • Conducting client interviews, gathering essential information for case preparation.
  • Managed case files, maintaining organisation and accuracy throughout legal processes.
  • Assisted attorneys in trial preparation, including research.
  • Working on Voicemails, writing transcribed messages.
  • Filled Applications for an Offshore Humanitarian Visa.
  • Welcoming clients for their appointments.
  • Worked on file closure (Client's file copy).
  • Transcribing a tribunal hearing regarding applications for protection visas.

Customer Service

Safa Corp Food Pty Ltd W
01.2023 - 12.2024
  • Provided excellent customer service in all interactions.
  • Monitored store security and took appropriate action when necessary.
  • Experienced in handling customer disputes in a professional and courteous manner.
  • Resolved customer complaints promptly and professionally to ensure positive shopping experience.
  • Maintained accurate cash drawer
  • Answered customer telephone calls promptly and appropriately.
  • Demonstrated strong knowledge of store products and services.
  • Maintained a neat and orderly work environment.
  • Maintained a positive attitude.
  • Assisted with training new cashiers.
  • Developed listening and communication skills.

Cashier

Green Fresh Market
12.2022 - 02.2023
  • Employed exceptional listening and communication skills to determine the nature of communicating with customers in friendly manner.

Trainee

Cedar Bakery
11.2022 - 11.2022
  • Demonstrated ability to take direction and execute tasks as required.
  • Developed and Delivered excellent customer service while working in a fast-paced restaurant environment as a server.

Education

Bachelor of Laws - Law

Australian Catholic University
Victoria, Melbourne
12.2026

Year 12 - undefined

Catholic Regional College Sydenham
Sydenham, VIC
01.2022

Skills

  • Excellent Teamwork
  • Time Management
  • Communication
  • Problem solving
  • Excellent Work Ethic
  • Collaboration
  • Attention to Detail
  • Organization

Certification

  • Victorian Drive License
  • Australian Citizenship Certificate
  • Statement of attainment (Institute of Training)
  • Beauty Course Certificate
  • Endeavour Awards Ceremony
  • Academic Award Assembly
  • Year 10, 11 and 12 certificates
  • Student Council Awards

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Assyriac
Bilingual or Proficient (C2)

Timeline

Legal Assistant Volunteer

Refugee Legal
03.2025 - 05.2025

Customer Service

Safa Corp Food Pty Ltd W
01.2023 - 12.2024

Cashier

Green Fresh Market
12.2022 - 02.2023

Trainee

Cedar Bakery
11.2022 - 11.2022

Year 12 - undefined

Catholic Regional College Sydenham

Bachelor of Laws - Law

Australian Catholic University

AVAILABILITY

  • School Holidays
  • Weekdays (Wednesday & Friday)
  • Weekends

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SHAHAD ALSAMAANI