Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shahahn Jensen

Ipswich

Summary

Accomplished Operations Manager with a proven track record at Animal Emergency Service & Ventia, enhancing operational efficiency and employee performance. Expert in managing operations and efficiency, coupled with exceptional skills in employee coaching and motivation. Achieved a 125% increase in housekeeping efficiency, significantly reducing client complaints. Demonstrates strong leadership in mentoring teams & leaders and implementing effective policies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Animal Emergency Service
02.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed FY24 CAPEX & OPEX budgets and ensured line items were kept within budget month on month.

Community Manager

Seasons Living
09.2023 - 01.2024
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants.
  • Oversaw Care Manager & Care team to provide optimum service to clients within their allocated HCP budgets.
  • Build & retain HCP client business and ensured governance was in line with standards,

Village Operations Manager

Ventia Pty Ltd
12.2020 - 08.2023
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff of 140+ personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Evaluated employee performance on 3-6 Monthly Basis and conveyed constructive feedback to improve skills.
  • Performed forecasting to identify necessary changes in accommodation numbers.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Business operations.
  • Lead & Oversaw Housekeeping, Accommodation, Health & Lifestyle, Catering & Maintenance teams.
  • Efficiency in Housekeeping & Accommodation increased by 125% reducing client complaints by 65% respectively.

Business Sales Consultant

Vita Group Limited
04.2019 - 12.2020
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.

Education

Completion of Year 11 -

Gladstone State High School
Gladstone, QLD
08.2016

Skills

  • Employee relations and conflict resolution
  • Performance Tracking and Evaluations
  • Investigating Safety & HR incidents
  • Employee Coaching and Motivation
  • Confidential Records Management
  • Managing Operations and Efficiency
  • Mentoring & Coaching Leaders
  • Inventory management
  • Policies and procedures implementation
  • Maintaining compliance
  • Building and facility management
  • Contract management
  • P&L management

Certification

  • ICAM Lead Investigator Course - Obtained October 2021
  • Provide First Aid, Basic ELS, Provide CPR - Obtained October 2024
  • Operate a Forklift – RIIHAN201E - Obtained September 2021
  • Certificate IV in Property Services - Obtained May 2017
  • Licensed Property Manager - Expires 12/02/2025
  • Collect Specimens for Drugs of Abuse Testing - Obtained November 2022
  • Frontline Leadship Training - Completed August 2022
  • Fire Safety Advisor - Obtained November 2023

Timeline

Operations Manager

Animal Emergency Service
02.2024 - Current

Community Manager

Seasons Living
09.2023 - 01.2024

Village Operations Manager

Ventia Pty Ltd
12.2020 - 08.2023

Business Sales Consultant

Vita Group Limited
04.2019 - 12.2020

Completion of Year 11 -

Gladstone State High School

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Shahahn Jensen