Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Attributes
Generic

Shaharina Sultana

Hornsby,Australia

Summary

Experienced with customer service, sales, and inventory management in retail environments. Utilizes effective communication to assist customers and ensure satisfaction. Strong understanding of product merchandising and maintaining organized displays.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Gift Shop Assistant

Little Treasure Trove
02.2024 - 12.2024


  • Managed inventory levels, ensuring timely restocking of popular items.
  • Organized and displayed merchandise attractively to maximize sales potential.
  • Processed transactions accurately using point-of-sale systems.
  • Delivered friendly and helpful customer service, welcoming customers and assisting with product selection
  • Answered customer inquiries regarding products, prices, and promotions
  • Processed sales transactions accurately using POS systems and handled various payment methods
  • Managed returns, exchanges, and refunds in line with store policies
  • Maintained cleanliness and organization of the shop to ensure a pleasant shopping environment
  • Assisted with in-store events, seasonal promotions, and phone inquiries
  • Worked flexibly, including weekends and public holidays, to support shop operations
  • Demonstrated strong teamwork, communication, and problem-solving skills

Educator

Junior Adventures Group
04.2019 - 08.2023
  • Always supervising the children, ensuring their well-being and safety
  • Recognizing the needs of children at different stages of development
  • Assisting in the day-to-day operations of the Program
  • Oversee and ensure the implementation and maintenance of a healthy, safe and clean environment for staff and children
  • Ensuring the Program adheres to all relevant regulations
  • Ensuring all appropriate records are maintained
  • Liaising with and consulting with parents regarding the needs of the children and the community
  • Attending meetings as required by the employer consistent with position responsibilities
  • Other duties as required by the employer are within the knowledge, skills and capabilities

Education

Bachelors - Business Administration

University of Information Technology And Sciences
Chittagong, Bangladesh.
01.2011

Skills

  • Group and individual instruction
  • Relationship building
  • Positive reinforcement
  • Peer interaction
  • Goal setting
  • Clear communication
  • Active listening
  • Problem-solving
  • Gift wrapping
  • Personal presentation
  • Stock replenishment
  • Store maintenance
  • POS system operation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 2 staff members.

Certification

  • Working with Children Check (needs renewing)
  • First aid and CPR (need renewing)

Languages

Fluent in written and spoken English
Fluent in written and spoken Bengali

Timeline

Gift Shop Assistant

Little Treasure Trove
02.2024 - 12.2024

Educator

Junior Adventures Group
04.2019 - 08.2023

Bachelors - Business Administration

University of Information Technology And Sciences

Attributes

  • Strong interpersonal and communication skills
  • Empathetic listening and understanding of others’ perspectives
  • Ability to remain calm and composed of stressful situations
  • Basic knowledge of community services and resources
  • Conflict resolution and problem-solving
  • Teamwork and collaboration
  • Organizational skills and time management
  • Multicultural sensitivity

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Shaharina Sultana