Shahbaj Khan
Sunshine Coast,QLD
Summary
Ambitious Supervisor prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes.
Overview
4
4
years of professional experience
Work History
Food & Beverage Supervisor Trainee
Novotel Sunshine Coast Resort
04.2023 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Food & Beverage Trainee
Gaylord Rockies Resort & Convention Centre
12.2021 - 12.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
Food & Beverage Intern
Coral Azur Beach Resort
08.2019 - 01.2020
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Education
Bachelor of Arts - Hospitality Administration And Management
Jis University
Kolkata,India06.2021
Skills
- Microsoft office
- Micros
- Good Communicator
- Hospitality
- Guest Satisfaction
- Problem Solving
- Staff Management
Websites
Languages
English
Hindi
Urdu
Personal Information
- Place of Birth: India
- Date of Birth: 10/03/00
- Gender: Male
- Nationality: Indian
- Marital Status: Bachelor
References
- Mike Vasey, +13038037964, michael.vasey@gaylordhotels.com, Gaylord Rockies Resort & Convention Centre, Aurora
- Oliver Gosling, +61428256490, Oliver.GOSLING@accor.com, Novotel Sunshine Coast Resort, Sunshine Coast
Hobbies and Interests
- Hiking
- Traveling
- Movies
- Food
- Shopping
Timeline
Food & Beverage Supervisor Trainee
Novotel Sunshine Coast Resort
04.2023 - Current
Food & Beverage Trainee
Gaylord Rockies Resort & Convention Centre
12.2021 - 12.2022
Food & Beverage Intern
Coral Azur Beach Resort
08.2019 - 01.2020
Bachelor of Arts - Hospitality Administration And Management
Jis University
Similar Profiles
Shahbaj KhanShahbaj Khan
Food and Beverage Server at St Regis Aspen ResortFood and Beverage Server at St Regis Aspen Resort
Tyler LeeTyler Lee
Kitchen Steward at Novotel Twin Waters Resort Sunshine CoastKitchen Steward at Novotel Twin Waters Resort Sunshine Coast
FATIMA SERRANO-AITTALEBFATIMA SERRANO-AITTALEB
Head Hostess at Novotel Al Dan ResortHead Hostess at Novotel Al Dan Resort