Shah Bakht Ali
Croydon Park,South Australia
Summary
Information security professional with 2 years of progressive experience in IT industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
5
5
years of professional experience
Work History
IT Help Desk
APCD
Adelaide, South Australia
02.2021 - 06.2021
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained and supported end-users with software, hardware and network standards and use processes.
Desktop Support Technician
APCD Pty Ltd
Melbourne, VIC
07.2019 - 01.2020
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
- Maintained servers and systems to keep networks fully operational during peak periods.
Network Support Technician
QubitsIT Pty Ltd
Melbourne, VIC
06.2018 - 01.2019
- Resolved Level 1 technical issues with software, hardware and peripherals.Installed wiring, cabling and devices to establish, repair and improve network operations.Configured hardware devices and software settings to optimize network performance.Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.Created and updated technical documentation for network installations and changes to existing installations.
IT Technician
Mcorp
Melbourne, VIC
01.2017 - 12.2017
- Checked in computers and performed diagnostics for repair.Assisted customers with new computer and accessory purchases.Installing and configuring computer systems and network devices.Updated or installed software for customers to ensure computer efficiency.Disassembled computer systems to troubleshoot and resolve hardware issues.Configured Network Routers, creating LAN connections and checking on the Network coverage issues.
Sales Representative Team Leader
Foxtel
Melbourne, VIC
01.2015 - 12.2017
- Constructed targeted sales presentations to solicit prospects in geographic parameters.Fostered relationships with customers to expand customer base and retain business.Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.Maximized efficiency and time management by effectively planning and organizing client routes within territory.Developed customized sales techniques to successfully sell and upsell services to new and existing clients.Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
Education
Bachelors - Information Technology
NMIT
Skills
Helpdesk services
Network support
Virtualization technologies
Microsoft Hyper-V Server
Customer Service
Linux
Windows Server
Erecting firewalls
Implementing security programs
Incident Response Management
Data security
Python
Virus and malware prevention
Affiliations
Australian Computer Society
Timeline
IT Help Desk
APCD
02.2021 - 06.2021
Desktop Support Technician
APCD Pty Ltd
07.2019 - 01.2020
Network Support Technician
QubitsIT Pty Ltd
06.2018 - 01.2019
IT Technician
Mcorp
01.2017 - 12.2017
Sales Representative Team Leader
Foxtel
01.2015 - 12.2017
Bachelors - Information Technology
NMIT